🔧 Channel Leader

Company: Rooter Hero Plumbing & Air
Location: San Diego, CA
Schedule: Full-Time
Experience Level: Experienced
Compensation: Competitive base + commission (potential to exceed $200,000/year, depending on performance)

Overview

Rooter Hero Plumbing & Air is seeking a motivated and driven Channel Leader to lead and develop a team of plumbing and drain service technicians in our San Diego branch. This role is designed for a results-oriented professional who thrives in a fast-paced environment, values customer satisfaction, and can inspire a team to consistently meet and exceed performance goals.

As a Channel Leader, you’ll generate profitable revenue through hands-on leadership, technician coaching, and in-field customer engagement. You’ll play a critical role in driving growth, ensuring compliance, and maintaining Rooter Hero’s industry-leading standards of service and professionalism.

Responsibilities

• Visit and engage 3–5 clients daily to generate new sales and follow up on open estimates.

• Train and coach service technicians weekly to improve sales techniques and service quality.

• Maintain high levels of customer satisfaction and professionalism.

• Present proposals and solutions based on pricing formulas to ensure proper gross profit.

• Monitor technician performance and hold the team accountable to minimum weekly and monthly sales standards.

• Ensure permits are pulled and inspections are scheduled for all relevant jobs.

• Conduct weekly sales and team meetings to review performance and recognize top achievers.

• Assist Quality Control with job-site visits and customer complaint resolution.

• Maintain accurate daily and weekly reports for the Operations Manager.

• Promote Rooter Hero’s culture of excellence and uphold company values at all times.

Requirements

• Minimum 2+ years of sales leadership or field management experience in plumbing, HVAC, or related home services.

• Proven ability to coach, train, and lead sales or service teams.

• Strong interpersonal and communication skills with a customer-first approach.

• Valid driver’s license and clean driving record.

• Plumbing knowledge and ability to obtain a California Home Improvement Sales License.

• Comfortable working in the field and performing light physical duties as needed (driving, site visits, inspections).

• Strong problem-solving and decision-making skills under pressure.

• Availability to attend weekly sales, branch, and corporate meetings.

Performance Expectations

• Maintain personal sales of at least $200,000 per month.

• Ensure technician teams meet minimum standards of $35,000 monthly per service truck.

• Achieve team conversion rates above 85% and maintain recall rates below 10%.

• Limit customer complaints to fewer than four per month, resolving all promptly and professionally.

Benefits

• Competitive base pay + high commission structure.

• 401(k) with company match.

• Medical, dental, and vision insurance.

• Paid vacation, holidays, and ongoing paid training.

• Profit-sharing opportunities.

• Career advancement within Rooter Hero’s leadership structure.

• Recognition and rewards programs.

• Company vehicle, uniforms, and tools provided.

• Supportive, high-performing team culture.

Join the Rooter Hero Leadership Team

If you’re a high-energy leader with strong sales instincts and a passion for developing people, apply today to become a Channel Leader with Rooter Hero Plumbing & Air in San Diego! Lead by example, elevate your team’s performance, and make an impact every day.