Consultant-Product, Platform Services & Support at Ingram Micro
Ingram Micro · Irvine, United States Of America · Hybrid
- Senior
- Office in Irvine
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
This position is in Irvine, California or Buffalo, New York and has the opportunity for hybrid work with a few days in office per week.
Global Level Description
Implement strategic goals. Establishes operational plans for the job area. Develop and implement processes, standards or operational plans that will have an impact on the achievement of functional results. Significantly improves existing processes and practices.
Complexity/Contribution
Applies a broad perspective to provide innovative solutions to a variety of complex issues. Novel solutions are imaginative, thorough, practicable and consistent with business area objectives. Internally recognized technical or business contributor.
Position Summary:
The Product Liaison for PSS Operations & Enablement serves as a strategic connector between the product development team and operational stakeholders across all global regions. This role ensures that product enhancements are aligned with business priorities, effectively communicated, and seamlessly adopted by internal teams worldwide. The ideal candidate is highly organized, collaborative, and skilled in cross-functional communication, agile practices, and navigating diverse regional needs in a global environment.
The role:
1. PI Planning & Prioritization
Collaborate with the product team to assess and prioritize enhancement ideas for the PSS platform.
Ensure alignment with business needs, customer feedback, and technical feasibility.
2. Product Demonstrations
Coordinate and deliver product demos for new features and enhancements.
Share demos with PSS Operations and Enablement teams to communicate value and functionality.
3. Feature & Enhancement Communication
Provide regular updates on new product features and enhancements.
Clearly articulate benefits and impacts to ensure teams are informed and prepared for changes.
4. UAT Coordination
Ensure PSS Operations is included in User Acceptance Testing (UAT) for new features & functionality.
Gather UAT participants from the PSS Operations team and ensure test cases are provided to the product team.
Communicate UAT progress and go-live timelines to stakeholders.
5. Collaboration with Global Change Management
Partner with the Global Change Management team to develop and deliver effective training materials.
Support smooth adoption of new features and functionality by internal teams.
6. Product Roadmap Sharing
Regularly communicate the product roadmap to PSS Operations and Enablement teams.
Ensure visibility into upcoming releases, features, and strategic initiatives.
7. PI Objectives Alignment
Ensure alignment between Program Increment (PI) objectives and team deliverables.
Clearly communicate priorities and expectations to drive focus and accountability.
What you bring to the role:
Bachelor’s degree in business, Communications, Information Systems, or related field.
Possess the strongest skills acquired through advanced training, study, and experience.
Four-year college degree or equivalent education and experience required.
Minimum 8 years functional experience including a 5 + years of position specific experience
Strong communication, coordination, and presentation skills.
Experience with agile methodologies and PI planning is a plus.
Familiarity with tools such as Jira, Confluence, and product demo platforms.
Ability to work cross-functionally and influence without direct authority.
Ability to travel if required
Must be flexible with working outside normal working hours
Ingram Micro Competencies
Change agent
Collaboration & Influence
Results-oriented
Judgment & Decision Making
Strategic & Global Mindset
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
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