Service Line Administrator - Orthopedics, Neurosurgery, and Physiatry at Stcharles
Stcharles · Bend, United States Of America · Onsite
- Senior
- Office in Bend
This position is eligible for an in-state or out-of-state relocation bonus. Requires onsite coverage at the St. Charles Bend Campus.
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Service Line Administrator – Orthopedics, Neurosurgery & Physiatry
REPORTS TO POSITION: SVP, Specialty Service Lines
DEPARTMENT: Orthopedics, Neurosurgery & Physiatry
DATE LAST REVIEWED: October 2025
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Orthopedic, Neurosurgery & Physiatry Service Line at St. Charles Health System provides ambulatory, procedural, and inpatient care for the health system as well as within ambulatory surgery centers. This service line includes approximately 65 providers representing the full spectrum of neuromusculoskeletal care within the specialties in a fellowship trained, subspecialty model. The team will collaborate extensively with the Bend-hospital based acute surgery and trauma team in the development, refinement and collaboration of a robust trauma program designed to meet the growing needs of the Central Oregon community.
POSITION OVERVIEW: The Service Line Administrator – Orthopedics, Neurosurgery, and Physiatry provides strategic and operational leadership to drive the growth, financial performance, and overall success of these key service lines. Operating within an administrator–physician dyad, this role partners closely with Physician Leaders to expand market share, develop programs, and deliver high-value, patient-centered care across the continuum.
The Service Line Administrator oversees ambulatory operations, develops new lines of business, and ensures safe, high-quality care and an excellent patient experience. Responsibilities include management of Cascade SurgiCenter—a joint venture between the hospital and physician owners—and oversight of the Athletic Training team serving local high schools.
Working within a highly collaborative, matrixed environment, the Service Line Administrator partners with hospital and ambulatory leaders, other Service Line Administrators, and support departments to align resources and achieve system goals. This role requires strong collaboration, influence, and the ability to translate strategic priorities into operational excellence benefiting both St. Charles Health System and the community.
ESSENTIAL FUNCTIONS AND DUTIES:
Develops, oversees and executes comprehensive strategic and operational plans for Orthopedics, Neurosurgery, and Physiatry, aligning with the organization's overall mission and vision.
Identifies market opportunities, analyzes competitive landscapes, and implements innovative programs to drive service line growth and profitability.
Manages the service line's budget, financial performance, operational execution and resource allocation to ensure fiscal responsibility and achieve revenue targets.
Leads the development of new services, clinical pathways and other essential projects to enhance patient care and market competitiveness.
Collaborate with key stakeholders and system support departments to meet the goals of the strategic plan, including opportunities for growth, new technologies, delivery system opportunities, operational improvements and a 5-year capital plan.
Oversees Cascade SurgiCenter, including direct management of the leadership team, regulatory management, facilitation of board meetings and all required reporting and payer contract management. Develops a range of opportunities in the ASC space including, but not limited to, collaboration with existing ASCs in the region for capacity needs for orthopedic and neurosurgical surgeons.
Oversees the Athletic Trainer Team who are embedded in local high schools to provide preventative and acute care to student athletes on the field of play. Develops and maintains relationships with the school districts who participate in the program.
Engages with interdisciplinary teams, including providers, to achieve Value Analysis goals associated with surgical and trauma care.
Works with finance to assess the contributions of the Orthopedic, Neurosurgery & Physiatry Service Line.
Actively interacts and partners with various hospital-based departments including, but not limited to, Inpatient Units, Imaging, Rehabilitation Services, and System Service departments such as IS&T, Construction Design, Quality & Safety, Regulatory, Revenue Cycle, etc. to ensure seamless patient flow, optimal resource utilization, enhance the service line and integrated care delivery.
Fosters strong, collaborative relationships with hospital operational leaders to ensure the service lines' strategic objectives are supported by efficient and high-quality hospital services.
Collaborate with the nursing teams to drive improvements including length of stay reductions, access, outlier management, supply purchase and use, and appropriate staffing to ensure stewardship of resources.
Collaborate with the Inpatient Rehabilitation team and Medical Director at the Bend hospital to ensure the two services are closely linked. Provides oversight and management for any ambulatory needs for the medical director to have clinic or serve patients.
Cultivates strong relationships with employed and independent physicians within Orthopedics, Neurosurgery, and Physiatry, serving as their primary administrative partner.
Assists in physician recruitment and retention within the Orthopedic, Neurosurgery & Physiatry Service Line. Partners with physicians and leaders to align people on service line operational objectives and targets.
Engages with key internal and external stakeholders, including community partners, payers, and referring providers, to promote service line offerings and build referral networks.
Builds a culture of collaboration within the service line coordinating with CNOs and system VPs. Works with external parties and partners to collaborate on opportunities.
Collaborates with physician and caregiver leaders to reinforce processes and procedures designed to improve key quality and patient safety metrics.
In collaboration with the service line physician leaders, achieves organizational strategic goals and performance targets across People, Quality & Safety, Financial and Growth domains.
Responsible for service line activities related to the delivery of clinical care including cost management, quality assurance, engagement, and patient experience improvements.
Optimizes physical environment, from the patients’ perspectives, at all sites of care. Systematically implements standards of practice that achieve or exceed benchmarks for patient access.
Collaborates with clinical leadership and hospital quality departments to monitor and improve clinical outcomes, patient safety, and patient satisfaction specific to the service lines.
Implements best practices and evidence-based care models to ensure high-quality, patient-centered care.
Supports and ensures program and process alignment with St. Charles’ Mission, Vision, and Values.
Supports the principles of continuous improvement functioning as a champion of lean and Shingo practice. Pursues ROI-driving process standardization and automation processes using this methodology.
Role models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, physicians, providers, and caregivers.
Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Removes barriers and enables teams to succeed in a highly dynamic and growing healthcare environment.
Engages and implements effective team building, trust, development, creative problem-solving and conflict resolution processes.
Creates a caregiver experience that promotes engagement, encourages innovation, creativity, ownership, and pride to attract, motivate and retain caregivers and achieve business goals.
Intentionally leads with a focus on advancing diversity, equity, including and belonging practices.
Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: Master’s degree in healthcare administration, business administration or related field. An equivalent combination of education and experience may be substituted for master’s degree.
Preferred: Experience in Orthopedics, Neurosurgery and/or Physiatry service line management. Ambulatory Surgery Center experience and/or management.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements.
Preferred: N/A
EXPERIENCE:
Required: Minimum eight (8) years healthcare experience in a related discipline to include a minimum of three (3) years progressive leadership experience.
Preferred: N/A
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
YesJob Family:
DIRECTORScheduled Days of the Week:
Monday-FridayShift Start & End Time:
8:00am to 5:00pm Apply Now