- Professional
- Office in San Francisco
%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EThe Role:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ECognizant is seeking a motivated and innovative%26nbsp;%3Cstrong%3EBusiness System Analyst %3C/strong%3Eto join our team. This role is responsible for gathering and analyzing requirements, documenting functional and technical specifications, and supporting the design and implementation of business systems. The Business Systems Analyst partners closely with cross-functional teams to improve processes, enhance system capabilities, and deliver solutions that align with organizational goals. Strong analytical skills, communication, and stakeholder management are essential to succeed in this role.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EResponsibilities:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EInterpret business requirements and translate them into functional specifications for design, programming, and testing teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EGenerate detailed requirement specifications and ensure alignment with project goals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EImplement authorized standards, guidelines, and procedures throughout the project lifecycle.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDocument requirements in appropriate formats (e.g., system specifications, data models, network design schematics).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EConduct feasibility studies, including cost and alternative options, to support client decision-making.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPerform impact analysis to identify dependencies on other projects and business areas.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDevelop functional and detailed technical specifications that meet approved operational and service-level requirements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDesign functional data models to support business processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECollaborate with stakeholders to shape a forward-looking roadmap across ACD, IVR, CTI, omnichannel, and CRM platforms.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEvaluate and pilot AI/automation solutions (e.g., virtual agents, chatbots, RPA, intelligent routing).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPartner with Data %26amp; Analytics teams to embed contact center insights into business decisions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDrive API and integration patterns across portals and regulatory systems, ensuring scalability and security in collaboration with IT.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ELaunch and optimize self-service solutions (e.g., patient portals, dynamic FAQs).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EApply predictive analytics to personalize customer journeys and enhance high-value touchpoints.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPromote and embed customer experience (CX) best practices across initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EQualifications:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Aptos Display%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E6 to 8 years of relevant IVR BSA experience.%3C/span%3E%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan role=%22presentation%22%3EProven experience as a Business Systems Analyst, Functional Lead, or similar role in enterprise technology projects.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EStrong background in gathering, analyzing, and documenting business requirements.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EFamiliarity with contact center technologies (ACD, IVR, CTI, omnichannel, CRM).%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EExperience with AI/automation tools such as chatbots, RPA, or intelligent routing is highly desirable.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ESolid understanding of API integration patterns, scalability, and security considerations.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EKnowledge of data modeling, system specifications, and impact analysis methodologies.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EStrong communication, collaboration, and stakeholder management skills.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAbility to conduct feasibility studies and present cost/benefit options to clients.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:150%;mso-list:l0 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EExperience working with predictive analytics and embedding insights into business processes is a plus.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EWork Authorization:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ECognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ELocation:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EWe believe %3Cstrong%3Eonsite%3C/strong%3E work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a %3Cstrong%3Eonsite%3C/strong%3E position requiring 5 days a week in a client or Cognizant office in %3Cstrong%3ESan Francisco, CA or Toronto, ON%3C/strong%3E. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EBenefits:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ECognizant offers the following benefits for this position, subject to applicable eligibility requirements:%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EMedical/Dental/Vision/Life Insurance%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EPaid holidays plus Paid Time Off%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E401(k) plan and contributions%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3ELong-term/Short-term Disability%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EPaid Parental Leave%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3EEmployee Stock Purchase Plan%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EDisclaimer:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EThe salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E
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