CCTV Quality Analyst at Lanes Group

CCTV Quality Analyst

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. 

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

Reporting to the CCTV Lead, the CCTV Quality Analyst plays a key role in ensuring the accuracy and compliance of CCTV footage across our operations. Working closely with planners and field crews, you’ll review and code CCTV data, identify issues, and support the continuous improvement of service standards. This is an excellent opportunity for someone with strong attention to detail, technical awareness, and a collaborative approach to contribute to the high-quality delivery of our services.

Position: CCTV Quality Analyst

Location: Customer Solution Centre, Slough, Berkshire

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours per week (working 6:30am - 2:30pm)

Salary: Competitive depending upon experience

Benefits: 24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; onsite parking; free access to wellbeing support

Interviews to commence as soon as possible

About the role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

• Quality check CCTV footage 

• Raising technical reviews for DA 

• Liaising with the planners 

• Liaising with the crews 

• Liaising with engineers regarding works 

• Check footage to ensure compliance has been met 

• Liaising with management to identify issues 

• Highlight any problems with CCTV footage 

• Undertake any other work as reasonably required of you by the CCTV manager 

• Liaise with FM regarding engineers work 

• Able to recognise and code: structural conditions, service conditions, construction features and miscellaneous details from photographs and video

• Able to use the continuous defect facility for coding 
• Be aware of all Lanes Group policies and your responsibilities towards them
• Any other reasonable ad-hoc duties, tasks or projects requested by management

So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About you:

The ideal candidate will:

• Have OS19X or OS21X (Drainage Qualifications Guide)
• Be hard working and respectful
• Comply with health and safety standards
• Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
• Have good knowledge of Microsoft 365 and Google Suite
• Have solid communication skills (both written and verbal) with professional telephone etiquette
• Be resourceful and proactive
• Strong prioritising and multi-tasking skills, ability to work under pressure and on own initiative
• Have the ability to deal with people at different levels

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.