Digital Product Manager at Trinny London

Are you ready to rethink your routine? We’re looking for a Digital Product Manager to join our Digital Team. Reporting into our Head of Ecommerce, you’ll help drive product direction and strategy for our digital platform. We are looking for a proactive and passionate Product Manager, with a data-driven approach to defining and executing our product roadmap, who’s focused on creating frictionless customer centric experiences to bring joy to our customers.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• Work closely with Head of Ecommerce in defining the digital product strategy and roadmap aligning with business goals and priorities to support growth objectives
• Responsible for the delivery of the digital product road map, ensuring timely deliveries and acting as a single point of contact for your product across design, build and testing teams
• Clearly communicate effort and impact of product improvements, with prioritisation frameworks in place to review opportunity size, customer impact, technical feasibility and return-on-investment
• Manage and influence multiple stakeholders across all levels of the business, leading cross-functional projects and dependencies
• Collaborate effectively with the engineering and UX teams, understanding product feasibility and clearly documenting requirements through user stories, acceptance criteria and detailed journey descriptions
• Work closely with UX team to scope and define AB Testing and CRO roadmaps that support Product strategy and KPI’s
• Support ecommerce trading team in their product needs to drive trading KPI’s
• Partner with Business Analyst to drive successful delivery of sprint process and roadmap planning
• Liaise with tech leads in daily support of tech teams, ensuring Agile practices are adhered to and implemented
• Manage both detailed backlog (in Jira) and high-level inceptions and planning
• Data-led approach to problem solving, actively proposing solutions to enhance CX and driving commercial objectives
• Promote the principles of continuous, and measurable improvements. Using results and learnings to inform future product strategies

Requirements

These skills will help you go far in this role:

• Demonstrable experience in a similar product manager role. Experienced working for a DTC retailer or beauty brand desirable, with a customer-centric approach
• Approachable, collaborative and hands-on approach working cross-functionally
• Passionate about all things digital and product, a driving force for change
• Excellent stakeholder management skills, able to influence and negotiate
• Commercially-minded with a keen eye for value and an ability to bridge customer benefit and financial upside. An appreciation for ecommerce trading principles and strategy, knows how to focus on ecommerce KPI’s and deliver results against them
• Technically competent in both comprehension of ecommerce system infrastructure and hands on capabilities within 3rd party tools, CMS etc. Can competently offer feedback and guidance to engineers
• High confidence levels in Web Analytics tools, Contentsquare advantageous
• Data-driven and comfortable driving insights and proposing actions, with ability to independently analyse data to identify opportunities and issues.
• Constantly curious and excels in a fast-paced growth mindset environment
• Demonstrates the capability to line manage, experience in direct line management and/or briefing others in a supporting capacity

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages 
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.