Police Behavioral Health Case Manager at Englewood Police Department

POSITION SUMMARY

The Behavioral Health Case Manager plays a vital support role on the Co-Responder team, working in partnership with licensed clinicians and law enforcement officers to provide follow-up services and care coordination for individuals who have experienced a behavioral health crisis. This position focuses on outreach, engagement, and navigation, helping individuals connect to services such as mental health treatment, substance use programs, housing, benefits, and other community-based resources. The Case Manager is not typically present during law enforcement calls but serves as a bridge between crisis response and long-term stabilization.

REPORTING RELATIONSHIPS

Reports to: Police Behavioral Health Response Manager

Direct Reports:  None

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive.  They may be modified with additions, deletions, or changes as necessary.

Essential Duties & Responsibilities

• Receive and triage referrals sent to co-responder team from EPD law enforcement personnel, partner agencies, etc.
• Provide outreach and follow-up to individuals identified through co-responder interactions and crisis calls. These can be over the phone, or in person, depending on situation and needs.
• Assist clients in navigating and accessing community resources, including mental health and substance use treatment, primary care, housing assistance, transportation, and public benefits.
• Build rapport with individuals who may have complex needs, histories of trauma, or prior system involvement.
• Accompany clients to appointments and offer hands-on support with applications, referrals, and transitions between service providers.
• Maintain detailed, timely, and confidential documentation of client contacts and service plans in accordance with HIPAA and program guidelines.
• Participate in case conferencing, multidisciplinary team meetings, and community outreach events.
• Track client progress, identify gaps in services, and advocate for additional support when needed.
• Support program evaluation by contributing to data collection and outcome reporting.
• Attend and contribute to interdisciplinary team meetings, training, and community engagement efforts.

Other Duties & Responsibilities

• Provide behavioral health training to law enforcement officers, including topics such as resource identification and navigation, mental health signs and symptoms, trauma-informed approaches, and cultural considerations in behavioral health response.

• Collaborate with community partners and stakeholders to deliver outreach, education, and training on the co-responder model, mental health crisis response, and available behavioral health resources.

PREPARATION AND TRAINING

Education

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field.

Work Experience

• At least 2 years of direct experience in case management, outreach, or behavioral health support.

Certifications and/or Licensures

• Ability to pass background check through the Englewood Police department and the Colorado Bureau of Investigations.

Required Driver’s License

• Colorado Driver’s License must be valid.

An equivalent combination of education, training and relevant job experience may be substituted.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of mental health, substance use, and social service systems.
• Skills and competence to establish supportive, respectful, trusting relationships with persons with a history of severe or persistent mental illnesses, substance use disorders, and/or homelessness.
• Ability to work effectively in a dynamic, sometimes field-based environment, occasionally under stressful or time-sensitive conditions.
• Strong collaboration and communication skills, especially in multidisciplinary settings.

• Excellent verbal, written, and interpersonal communication skills.
• Aptitude for detail and organizational skills.
• Ability to maintain a high level of integrity and confidentiality.
• Knowledge of Denver Metro area resources.
• Experience working with individuals with serious mental illness, co-occurring disorders, or involvement in the criminal justice system preferred.
• Bilingual or multilingual skills preferred.

HOURLY RANGE

$25.21- $37.82/Hourly Pay Rate

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical, Dental, and Vision Plans
• Retirement Plans
• Paid Time Off 
• Sick Leave 
• 12 Paid Holidays 
• 1 Cultural Recognition Day (Floating Holiday)

WORKING CONDITIONS

• Position is primarily based out of the police department, with regular collaboration alongside co-responders and law enforcement personnel.
• Includes some field-based work, such as client outreach in the community, home visits, or accompaniment to service appointments.
• May involve occasional exposure to individuals in crisis or unstable environments.
• Work week is comprised of 10-hour shifts, four days of the week.

APPLICATION DEADLINE

Open Until Filled.