- Professional
- Office in Bethesda
We are seeking a Studio Coordinator/ Aesthetician to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.
Key Responsibilities
- Provides patients with laser, PRP, microneedling and other rejuvenative procedures providing the highest level of patient comfort, studio experience, and results satisfaction
- Respects OVME culture, and abides by OVME Culture Guide
- Maintains an expert level of knowledge across the suite of OVME products and services
- Maintains all licenses and services-mandated training, as well as OVME proscribed training
- Maintains detailed records within the company’s patient management system with regard to patient procedures, outcomes and other required medical input
- In coordination with the Patient Care Coordinate, ensures that procedure rooms are maintained in a healthy and clean manner and conform to the OVME standards of sterility and use
- Proactively and within the context of individual patient needs, cross-sells other company products and services on a consultative basis
- Always presents as a consummate professional to patients and other team members
- Maintains all equipment, supplies and other procedural equipment to OVME standards
- Errs on the side of caution with regard to any outside or patient specific variable that could impact procedure safety, patient comfort, or results
- Reports to Studio Medical Director and Studio Manager
- Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
- Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
- Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
- Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
- Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
- Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
Education / Experience Requirements
- Licensed Aesthetician
- Minimum 2-5 years concentrated experience in medical aesthetics, laser treatments, and all other premium aesthetic services is preferred.
- Medical CRM/ZENOTI experience a plus
Skills, Knowledge, & Expertise
- Exceptional written and verbal communication skills.
- Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
- Social media management experience.
- Ability to function independently with minimal supervision.
- Ability to work well independently, in a team environment, and with remote employees.
- Team player mentality.
- Strong sense of ownership and urgency.
- Extremely detail oriented.
- Self-starter and passion for learning.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
Benefits
- 15 Days Paid Time Off
- 10 Paid Holidays
- Medical, Dental, Vision Coverage
- Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
- 401k Employee Contribution
- 401k Employer Match
- Employee Assistance Program (EAP) Resources
- Employee Service Allowance
- 50% Employee Retail Discount
- Friends and Family Discount
- Team Member Referral Bonus
