2025 - 2026 Director - District Technology Support at Lubbock Independent School District

Primary Purpose:

Qualifications:

Major Responsibilities and Duties:

Technical Support Leadership:

1. Promote student learning and achievement by providing effective and efficient networking, server, database, storage and security services for the district.

2. Coordinate district resources to maximize the impact of technology in all areas of the district.

3. Provide support of all district technology resources including hardware, software, systems management and systems support.

4. Provide Level 2 support services district-wide  in conjunction with the level 1 support provided at the campus level.

5. Negotiate third-party networking and telecommunication services for the district and coordinate those services with E-Rate program and local budgets.

6. Research, evaluate and implement best practices related to Technical Support processes and procedures.

Customer Support & Help Desk Leadership:

7. Promote student learning and achievement by providing effective and efficient Help Desk, Network Administration and training for administrative systems for the district.

8. Provide for fast response for all technology issues district-wide.

9. Coordinate district-level projects involving staff from multiple Technology support divisions, other administrative areas of the district and/or third-parties outside of the district.

10. Measure and report the level of customer satisfaction for Technology Support services.

Data Processing Support Leadership:

11. Promote student learning and achievement by providing effective and efficient Data Processing, Programming and Data Integration services for the district.

12. Provide for the development and implementation of systems, reports databases, data warehouses and mobile solutions as needed.

13. Provide for the fast and effective extraction of data and reports for ad-hoc requests.

14. Coordinate the automation of data integration processes where feasible.

15. Provide for centralized data processing and reporting as needed (i.e. Grade Reporting, W-2’s, 1099’s, mass letters, etc.)

16. Research, evaluate and implement best practices related to Data Processing Support processes and procedures.

17. Promote student learning and achievement by providing effective and efficient Data Standards & PEIMS Data management services for the district

18. Provide for accurate data reporting to the Texas Education Agency, U.S. Department of Education and any other required data submission

19. Coordinate required system resources to accurately submit required data consistent with the applicable external data standards

20. Provide for the training of all staff who collect official data on the applicable standards

21. Monitor data quality and take corrective action as needed.

22. Coordinate the efforts to monitor data and compare to accountability standards as needed.

23. Provide for periodic district summary reporting as required.

24. Stay abreast of technology trends, regulations and policies affecting K-12 school districts.

25. Meet regularly with district Administrative team to help coordinate projects

26. Use effective communication skills to present information accurately and clearly.
27. Supervise and evaluate all assigned staff.

28. Perform other duties as assigned.

Working Conditions: