Service Supervisor at CoolSys

JOB SUMMARY 

The Service Supervisor is responsible for the profitable delivery of refrigeration services for a specific geography, specialty, or team of technicians. They will also run calls and serve as a mentor and technical resource to other technicians in their area of responsibility. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Participates in managing the Service P/L for assigned branch(s). 

• Responds to own calls. 

• Effectively manages call volume for area of responsibility. 

• Ensures customer requirements are followed, and calls are completed on a timely basis. 

• Ensures billing procedures are accurately adhered to and may approve work orders. 

• Maintains communication with customers and ensures their expectations are met. 

• Resolves issues or problems that impact customer satisfaction. 

• Interviews, selects, hires and oversees onboarding of Lead Techs and Technicians. 

• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume. 

• Monitors performance and provides training, coaching and performance feedback to Lead Techs and Technicians. 

• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc. 

• Ensures use of PPE and the application of safe behavior, including driving, by all employees. 

• Ensures customer service and quality of work meets customer requirements and Source standards. 

• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety). 

• Performs other duties as assigned. 

Education / Training 

• High school diploma, GED, or completion of trade program or technical school.  

• College degree, a plus. 

• EPA Certification. 

Work Experience / Skills 

• 5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.  

• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.  

• Ability to solve problems and apply good judgement. 

• Excellent verbal/nonverbal and written communication and presentation skills. 

• Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers. 

• Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance. 

• Good driving record. 

• 2+ years of Supervisory experience, preferred.  

• Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.  

• Ability to coach, train, develop and build a team.
  • Able to manage time, delegate assignments and follow through to ensure good results. 
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.  
  • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc. 

   

  PHYSICAL DEMANDS AND WORK ENVIRONMENT 

  The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

   

  Work Environment 

  This job typically operates in convenience stores, grocery stores, food service and/or construction environment with need to work at heights from ladders and/or Scissor lifts. Mechanical rooms can have elevated noise levels. The position regularly works near/with refrigeration/HVAC equipment that can expose the workers to extreme cold from refrigerant and high heat from brazing operations. This role routinely works in outside conditions that include inclement weather, heat and humidity, and exposure to dust. These conditions require employees to use the correct PPE and safe work practices. 

   

  Physical Demands 

  This position is very active and requires excellent stamina to perform strenuous physical labor under adverse field conditions. Employees are regularly required to walk and stand for long periods, hear, drive, sit, bend, kneel, stoop, crouch, crawl, climb, use hands and fingers, and lift and/or move up to 25 pounds, occasionally up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

   

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on Facebook and Twitter.  

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. 

Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional,  HVACR, supermarket, rack systems