Billing Specialist at American Alarm & Communications, Inc.
American Alarm & Communications, Inc. · Arlington, United States Of America · Onsite
- Professional
- Office in Arlington
Billing Specialist DEPARTMENT REPORTING MANAGER: WORK SCHEDULE: STATUS: DIRECT REPORTS: RATE: LOCATION:
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Accounts Receivable (AR)/Accounting AR Manager 8-hour shifts/40 hours weekly Non-Exempt Yes Hourly Arlington, MA
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Summary of duties and responsibilities
The scope of the Billing Specialist Role is responsible for generating and sending invoices and handling incoming billing inquiries to full resolution. They must be able to work well with others while pursuing team goals for productivity and innovation. The Billing Specialist also communicates with customers to resolve billing issues, supports month-end closing activities, and ensures all receivables are accurately recorded in compliance with company policies and accounting standards.
Duties include but are not limited to the following:
- Generate and issue accurate customer invoices based on contract terms, services rendered, or products delivered.
- Setting up billing lines accurately and in accordance with contract and purchase order terms.
- Apply customer payments to appropriate accounts and reconcile discrepancies in a timely manner.
- Communicate with internal teams and external clients to resolve billing issues or disputes efficiently.
- Manage 3rd party billing portals to ensure timely billing and payments from customers.
- Serve as a backup to other A/R functions, such as cash application, as necessary.
- Assist with month-end closing activities by preparing AR reports and ensuring all transactions are properly recorded.
- Regularly review reports to identify errors and demonstrate a drive toward innovation and resolution.
Experience:
- 1 to 3+ years of experience in accounts receivable, billing, or a general accounting role
- Familiarity with invoicing, payment processing, and collections procedures, including handling aging reports and account reconciliations.
- Proficiency in accounting or ERP software such as QuickBooks, NetSuite, or similar platforms, along with strong Microsoft Excel skills.
- Experience communicating with customers and internal departments to resolve billing or payment issues.
- Understanding of basic accounting principles and experience supporting month-end financial close activities.
- Other job duties as assigned
Licenses Required: N/A
Education requirement:
High School Diploma or Equivalent
Associate’s Degree in Accounting, Finance, or a Related Field is not required, but preferred
Physical Activities/ Requirements
Office-Desk Job
- Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
- Ability to efficiently operate all job-related office equipment.
- Ability to communicate via telephone and work in virtual teams.
- Ability to work in a dynamic environment.
- Ability to work in a traditional professional office setting
- Ability to lift to 5 -10lb
Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence
Use of The Four Way Test in fulfilling your duties:
Our Values
- Is it the Truth?
- Is it Fair to all concerned?
- Will it build Goodwill and Better Friendships?
- Will it be Beneficial to all concerned?
The “Four Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well.
Americans With Disabilities Act
American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
Equal Employment Opportunity Statement: American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.
