Scooper | Lick Ice Cream | Pearl at Careers

Position Summary

The role of the Scooper is to ensure that every customer is greeted and served in a friendly, professional, and timely manner. This includes greeting customers, product knowledge, scooping ice cream, processing orders, and maintaining the show quality of the shop.

Minimum Expectations

• Fully support the founders mission and integrity of the brand
• Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together).
• Maintain highest shop and food/health sanitary and cleanliness levels
• Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
• Treat this position as a priority and be ready to lead your shift, team members, and tasks assigned
• Surface concerns or frustrations immediately and directly to shop manager
• Assume positive intent
• Take initiative
• Lead by example
• State food handlers permit required

Duties and Responsibilities

•  Maintain highest standards of cleanliness and order in storefront and kitchen 
•  Ensure opening and closing procedures are being completed consistently and to the expected standards 
• Accurately processing all transactions, cash, credit cards, and gift cards 
• Prepare and serve all offered menu items 
• Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers 
• Be able to answer all questions, including where we source our ingredients and how we craft our ice creams 
• Identify any customer issues/complaints and take necessary steps to correct them 
• Perform all other related duties as requested 
• Follow company uniform policy 
• Follow all policies and procedures outlined in the company handbook 

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Maintain a flexible schedule based on shop needs
• Must be available for at least 3 shifts a week
• Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
• Able to read and comprehend written material
• Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
• Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back
• Able to use hands to handle, control, or feel objects, tools or controls
• Manage ones time and the time of others
• Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
• Lift 50#