I.T. Support Specialist at Buck Company

I.T. Support Specialist
📍 Location: 897 Lancaster Pike, Quarryville, PA 17566
🕒 Work Hours: 8:00 AM to 5:00 PM, Monday through Friday
💲 Competitive Compensation

Forge your career with Buck Company!

Are you a tech-savvy problem solver who enjoys helping others and keeping systems running smoothly? Buck Company is looking for an I.T. Support Specialist with 3–5 years of experience to be our go-to on-site resource for all things technology. In this role, you’ll partner with team members across the business to understand their needs and deliver reliable I.T. solutions that keep operations moving. You’ll set up and support hardware and software, troubleshoot technical issues, manage network equipment and security systems, and collaborate closely with our core I.T. team in Chestertown, MD. This is a great opportunity to take ownership of local I.T. support, work with a variety of systems and tools, and make a real impact in a hands-on, people-focused environment.

About Us: Buck Company, nestled in the heart of Quarryville, Pennsylvania, is a family-owned foundry dedicated to melding tradition with precision. For decades, we’ve been crafting high-quality metal castings and components that serve industries from architectural design to industrial machinery. Our skilled team takes pride in hands-on workmanship, state-of-the-art equipment, and an unwavering commitment to integrity—delivering products built to last and service rooted in trust.

At Buck Company, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

🚚 What You'll Do:

Helpdesk and End-User Support:

• Provide comprehensive helpdesk support, including troubleshooting hardware, software, and network issues.
• Manage and escalate helpdesk tickets as necessary in coordination with the core team.
• Set up new hires PCs and company iPhones.
• Conduct a new hire orientation covering IT infrastructure and policies.
• Work with the core team to ensure the proper Active Directory (AD) permissions are set, perform account unlocks, and reset passwords.
• Handle all move, add, and change requests for PC hardware, monitors, printers, and phones.

Site and Infrastructure Management:

• Manage PC and other hardware inventory.
• Ensure all stocked PCs, laptops, and tablets are regularly updated.
• Manage printer supply inventory and support tickets with third-party vendors.
• Replace network switches, APs, and UPS batteries in IDF's and desktop units.
• Run and manage network cabling projects when applicable.
• Manage the camera system and security access and provide security footage upon request.
• Collaborate with various vendors to support hardware and software.

Application and Software Management:

• Understand and manage permissions for the Odyssey business system while helping to resolve user issues.
• Update applications as new releases are available and inform users of changes.
• Support a variety of in-house developed applications in coordinating with the core I.T. development team.

🎯 What We're Looking For:

• Minimum 3-5 years broad Tier 1 and Tier 2 Helpdesk experience required.
• Associates degree in Computer Science or CompTIA certificate is preferred but not required.
• Previous experience in a manufacturing environment and ERP management experience is a plus!

Technical/Professional Skills:

• Hardware and Software Proficiency: You must be skilled in troubleshooting and supporting a wide range of hardware, including PCs, laptops, and mobile devices like iPhones. The ability to install, configure, and support business-specific software is also crucial.
• Network and Infrastructure Management: A strong understanding of networking is required to troubleshoot network-related issues, replace switches and APs, and run network cabling. The role also involves Tier 1 management of servers and phone systems.

Behaviors for Success:

• Proactive Problem-Solving: The ability to independently troubleshoot and resolve hardware, software, and network issues is a core behavior. This includes managing and escalating help tickets when necessary.
• Strong Communication Skills: Must be able to clearly communicate at all levels of the company. This requires simplifying I.T. related issues and solutions for non-IT personnel.
• Customer Service Orientation: You must be responsive and helpful when providing support to end-users. This includes handling adds, moves and changes, as well as providing new hires with an IT overview.
• Organizational Management: Strong organizational skills are needed to manage and maintain inventory of PCs, printers, and other hardware. This also extends to managing vendor relationships and collaborating on projects with corporate IT.
• Continuous Learning: The job requires you to stay informed about new software releases and inform users of any changes. You must also research new hardware solutions and software to enhance the business.

🌟 What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Join us and be a part of a team that values your contributions and supports your goals!

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)