Mechanical Claims Training Administer at undefined
undefined · Norcross, United States Of America · Onsite
- Professional
- Office in Norcross
Summary
The Mechanical Claims Training Administrator creates, updates and organizes departmental and functional training programs for claims adjusters. This position has limited decision-making as problems can generally be evaluated in terms of defined procedures or precedents. This role trains new employees and assists departmental personnel with ongoing growth and development.
Essential Duties and Responsibilities- Conducts presentations and training sessions for mechanical claims adjusting staff.
- Serves as the primary trainer for new employees within the mechanical claims environment
- Provides feedback to managers and leadership on employee onboarding process.
- Researches, plans and coordinates training programs in conjunction with audit and leadership team for claims adjusters.
- Writes initial draft material for new training programs; reviews, evaluates and modifies existing and proposed programs; recommends appropriate changes.
- Evaluates training program qualification tests and determines eligibility of prospective attendees.
- Prepares and distributes training aids such as instructional material, handouts, evaluation forms and visual aids for ongoing training.
- Conducts additional presentations when necessary.
- Monitor Claims team for meeting Fair Claims Practices requirements for all underwriter requirements. May also assist in tracking other regulatory training and certifications, such as MBI licensing.
- Partner with organizations training department on company delivered training. Includes assistance in content development and repository management.
- Conducts presentations and training sessions for mechanical claims adjusting staff.
- Serves as the primary trainer for new employees within the mechanical claims environment
- Provides feedback to managers and leadership on employee onboarding process.
- Researches, plans and coordinates training programs in conjunction with audit and leadership team for claims adjusters.
- Writes initial draft material for new training programs; reviews, evaluates and modifies existing and proposed programs; recommends appropriate changes.
- Evaluates training program qualification tests and determines eligibility of prospective attendees.
- Prepares and distributes training aids such as instructional material, handouts, evaluation forms and visual aids for ongoing training.
- Conducts additional presentations when necessary.
- Monitor Claims team for meeting Fair Claims Practices requirements for all underwriter requirements. May also assist in tracking other regulatory training and certifications, such as MBI licensing.
- Partner with organizations training department on company delivered training. Includes assistance in content development and repository management.
Education and Experience
- Bachelor’s degree or equivalent combination of training and work experience
- Property & Causality License: Preferred, but not required
- 4+ years of previous supervisory/coaching, team management experience, or technical Claims experience required.
- Prior Call Center experience and mechanical automative claims experience required.
- Mechanical Industry knowledge required
- Experience in creation of lesson plans, source materials and multimedia presentations for training.
- Experience with powerpoint, video editing software, excel and word.
- Experience in utilizing AI to create content
Skills
- Must be highly analytical, process oriented, collaborative and creative
- Must have a strong desire to share knowledge, answer questions and help others at all levels in the company
- Must be intrinsically motivated (cannot require constant support/supervision)
- Must be able to work successfully with team members in multiple locations
- Must communicate in a clear, direct and effective manner with people at all levels in the organization and with varying levels of technical knowledge
- Must be dedicated to helping to improve business processes and outcomes
- Must be able to simultaneously manage multiple tasks of varying complexity and priority
- Must possess strong verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively and professionally
Physical Demands
While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. Occasional travel, including overnight, may be required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.
