Show Place Arena Positions - Guest Services Staff at The Maryland-National Capital Park & Planning Commission, MD

About the Department

Looking for a part-time job? Come work for the Show Place Arena/Prince George's Equestrian Center in Upper Marlboro, MD! The Show Place Arena/Prince George's Equestrian Center is a multipurpose facility owned and operated by The Maryland-National Capital Park & Planning Commission under the Department of Parks and Recreation, Prince George’s County. Our guest services team is responsible for creating a positive and exceptional experience for our customers by providing information, addressing concerns, and assisting with needs from arrival to departure.

Salary range of $16.00/hour - $18.00/hour depending on position and experience.

Position Duties

Opportunities include:
GUEST RELATIONS/SERVICES

Guest Relations/Services – Usher
Provides information and assistance to arena guests. Checks tickets and shows guests to proper seats, including accessible needs patrons. Secures specific exit doors and assigned areas. Helps to enforce building safety procedures. Scans tickets for admittance.Assists inmanaging ingress/egressoffront entrancesandothercontrolled entry locations. Assists with relocations, complaints and compliments of guests. Assists with Will Call distribution. Monitors lobby area during events. May assist with answering phones during events. Must have the ability to effectively interact with the public and provide courteous service. Must be able to work evenings, weekends and some daytime hours.

Guest Relations/Services – Ticket Seller
Must have previous Ticketmaster or ticketing experience. sells computerized tickets. Reconcile all transactions from sales after each event. Assists with relocations and guest complaints. Pulls and sorts of Will Calls, guest lists and passes. Assists with Will Call distribution. Scans tickets for admittance. Provides information to guests. May assist with answering phones during events. Must have the ability to effectively interact with the public and provide courteous service. Must be able to work evenings, weekends and some daytime hours.

Guest Relations/Services – Safety & Security
Responsible for ensuring a safe, secure, and welcoming environment for all guests and staff. Duties include guest security screening, monitoring venue areas (both front-of-house and backof-house), and maintaining stage barricade safety. Acts as a visible presence throughout the venue to deter unsafe behavior and respond to incidents as needed. Serves as a primary point of contact for guests, providing courteous assistance and information. Must be able to work evenings, weekends, and some daytime hours, and have the ability to interact effectively with the public while enforcing safety procedures.

Minimum Qualifications

• Applicants must be at least 18 years of age or older. 
• Must have the ability to effectively interact with the client and the public and provide courteous service.
• Must be able to stand for extended periods of time as required by the role
  

Other Qualifications

Work Hours:
Work hours are flexible and include evenings, nights and weekends

Supplemental Information

• This position does not provide benefits.
• All persons selected for hire must complete a criminal background investigation.
• May be subject to medical, drug and alcohol testing.