Contract: Zero hours contract Salary: £13.69 per hour Location: Hartlebury, DY10 4JB Closing date: Tuesday 28th October 2025 Interview date: 4th and 5th November 2025
Do you love to shop online for pre-loved items or clothing, are all the best second-hand online platforms saved to your browser and do you champion shopping sustainably because it’s great for your bank balance and the planet?
Our retail efforts play a vital role in funding our mission. From donated clothes and books to toys, household goods, and unique treasures, our shops – both physical and online – generate crucial income to help pets in need.
More about the role
As an Online Shop Assistant and be part of our exciting e-commerce journey during a time of growth!
Based at our Retail Hub in Hartlebury, this role is full of variety and offers the chance to get involved in every step of our online sales process. You’ll be identifying stock to sell on platforms like eBay, checking deliveries, and assessing items to find their perfect online home. From researching and pricing items to creating eye-catching listings and photographing products, your work will help us showcase the best of what we have to offer.
You’ll also play a key role in picking and packing items for distribution, ensuring our customers receive their orders quickly and efficiently. And, of course, you’ll be handling some of the daily admin and customer service tasks that keep everything running smoothly.
This is a zero-hours, which means your hours will vary based on the shop’s needs. We’re committed to paying the Real Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.
If you love variety, have an eye for detail, and enjoy a fast-paced, hands-on role, we’d love to hear from you!
About you
We’re looking for an organised and proactive individual who thrives both independently and as part of a team. You’ll have strong time management skills, the ability to meet deadlines, and the flexibility to prioritise tasks effectively in a dynamic environment.
Living our Blue Cross values of compassion, courage, and inclusivity will be at the heart of everything you do. You’ll share our commitment to improving the lives of pets and people, while demonstrating a passion for learning and personal development.
Essential Qualifications, Skills, and Experience
Good communication and numeracy skills
Experience of working towards targets
IT literate with MS Office and web-based databases and platforms
Experience of selling online through Shop Portals – eBay, Depop, Etsy
Desirable Qualifications, Skills, and Experience
Experience of working within retail
Customer service experience
Experience of working within the charity sector
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Pension scheme with enhanced employer contribution
Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
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