Mortgage File Specialist I at Park National Bank

JOB RESPONSIBILITIES
• Track mortgage loan files from origination to destruction
• Prepare and notarize applicable mortgage release documentation from recorded documents, following the recording guidelines for both in-state and out-of-state mortgage releases for paid loans or partial releases
• Monitor flow of loan files from the File Center to off-site storage, if applicable
• Support bank associates and customers by referring them to the efile on Director Unity Client, or if necessary, by forwarding requested loan documents via email, fax, interoffice mail, or in-person delivery
• Scan and upload any additional physical documents and electronic documents to efile in Director Unity
• File any documents in the physical file that are required and update physical file checklist as well as electronic physical file checklist in workflow
• Perform Physical File Review for required documents and track in Director Unity Client Physical File Review Workflow
• Assist with internal and/or external audits by organizing and delivering file requests in a timely manner
• Respond to File Center phone calls, workflow requests, email, in-person requests, and fax requests in order of urgency and/or priority
• Prepare checks for submission of releases to the county recorder offices and the county title Offices

COMPETENCIES
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Capacity to interpret and apply technical and regulatory instructions

EDUCATION AND EXPERIENCE
• Must possess a high school diploma or equivalent
• 0-2 years of equivalent experience

PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE
This position is fully on-site. Office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40+ hours per week.