Walser Auto Campus: Billing and Titling Manager at Walser Automotive Group, LLC

Job Title: Billing & Title Manager

Reports To: Liz Bolyard
Employment Type: Full-Time

Pay Range: $65,000-$80,000

Key Responsibilities

• Oversee billing and title operations across multiple dealership locations
• Ensure timely and accurate processing of vehicle sales, title applications, and registrations
• Maintain compliance with all applicable state and federal DMV regulations
• Lead and develop a team of billing and title clerks, including training, support, and performance management
• Collaborate with sales, finance, and service departments to ensure complete and accurate deal documentation
• Serve as the primary liaison with DMV offices and regulatory agencies
• Investigate and resolve title discrepancies, lien releases, and customer inquiries
• Continuously improve billing and titling workflows for accuracy and efficiency
• Prepare documentation and reports for audits and internal reviews
• Regular reconciliation with store leaders on outstanding titles or unfunded deals, focus on process improvement
• Stay informed on changes in titling laws, DMS systems, and compliance requirements
• Lead and develop the team, promote a positive culture that supports the stores, and provide great customer service
• Perform other duties, tasks, and projects as assigned

Required Skills & Qualifications

• 5+ years of experience in automotive billing and title processing, preferably in a multi-location dealership
• 2+ years of supervisory or management experience
• Strong knowledge of state and federal titling regulations and compliance standards
• Proficiency with DMS platforms such as CDK, Reynolds & Reynolds, Dealertrack, or similar
• Exceptional attention to detail and organizational skills
• Strong problem-solving and resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal abilities
• High level of integrity and confidentiality

Preferred Qualifications

• Experience with electronic titling systems (e.g., EVR, ELT, DLR50, Dealertrack)
• Familiarity with Tekion or other emerging DMS platforms
• Background in high-volume or multi-brand dealership operations
• Experience with process improvement or automation initiatives

Physical Demands

• Frequent movement within the corporate office and dealership locations
• Sitting, standing, reaching, and bending within a desk or cubicle environment
• Regular use of computers and OEM-required electronic systems
• Safety eyewear required in dealership service departments
• Hard-toed and slip-resistant footwear required in service areas