Patient Registrar- Surgical at OSS Health

Schedule: Monday- Thursday, 5am- 3:30pm

JOB SUMMARY:

The basic function of the Registrar is to efficiently process all patients according to the standards established by the organization.

QUALIFICATIONS AND EDUCATION:

Education:

• High school diploma or equivalent required.

Qualifications:

·       Minimum of (1) year of experience in the medical field preferred.

• Strong communication and customer service skills required.
• Knowledge of inpatient admitting and outpatient registration process preferred.
• Strong computer skills required, including accurate data entry skills required.
• Must have excellent organizational, time management and problem-solving skills as well as the ability to work independently and be self-directed as necessary. 
• Must be a team player and willing to work with all staff to get the overall job accomplished.
• Must have a willingness to accept change and new ideas as the medical business changes often.
• Ability to demonstrate a professional manner in work setting.
• Ability to hold all information in strict confidence.
• Medical Terminology knowledge preferred. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows all policies and procedures of OSS, and in particular Admissions and Financial policies and procedures while completing daily tasks.
• Ensures all demographic, insurance information, and required forms are gathered and entered into medical record for all patient visits. As well as laboratory charges.
• Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information
• Registers patients for his/her scheduled visit with the provider.  Verifies patient demographic information and updates computer system as needed.
• Collects patient co-pays, co-insurance and/or estimated out-of-pocket expenses, at time of service as required and described in the OSS Financial policy. Collect what is listed per daily collection sheet.
• Responsible for reconciling daily payments.
• Formatting all surgical, pain, and laboratory visits in the Medical Record.  Verifying Insurance benefits and eligibility.
• Updating patients on status of surgeon delays.
• Demonstrates good judgment in safeguarding OSS information to include confidentiality of all medical and patient information.  Adheres to the patient’s Bill of Rights and Confidentiality Information.
• Maintains a positive and professional attitude towards all patients, patients’ family or representatives, co-workers and medical staff. 
• Shows flexibility in scheduling as required by the department, including flexibility in work location.
• Recognizes areas or functions that may need improvement and offers suggestions to the appropriate member of management.
• Answers telephones promptly, identifies self and directs calls as appropriate.
• Assists in Patient Ambassador Desk coverage. Accountable for Vendor and Contractor badges signing in and out each day as well as managing the visitor log.

• Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information.
• Travels to other offices when there is an organizational need to provide coverage.
• Maintains a positive and professional attitude towards patients, co-workers and physicians.
• Keeps work area orderly and neat.
• Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well-being of the Practice
• Place weekly order for flowers for the hospital patient rooms.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.