Director of Operations at Massachusetts College of Pharmacy and Health Sciences (MCPHS)

The Center for Academic Success and Enrichment (CASE) seeks a Director of Operations to manage the operations, administration, systems, and processes for the department. Oversees the confidential workflow regarding systems and processes as they relate to administrative processes and serving students.

• Serve as a member of the CASE leadership team.
• Supervise professional staff members in the department by mentoring, training, and developing all staff under their supervision.
• Manage departmental operations and systems and their interrelationship with other MCPHS departments. Plan and troubleshoot solutions to systems that impact student success.
• Develop and maintain CASE website, links, brochures and communications.
• Develop and maintain all CASE related forms and flows in partnership with other University departments.
• Coordinate and manage the implementation of special projects for the department including all communications related to special projects.
• Ensure annual reporting, assessment, and compliance obligations for the department are completed.
• Serve as liaison to other University departments regarding records, CASE usage of MCPHS technology and software, resources, and processes related to academic services and support.
• Manage a cohort of students and provide support, solutions, and/or referrals as appropriate.
• Assist with triaging student academic concerns using a case management model.
• Responsible for preparing documents and reports related to departmental functions, academic support and services.
• In conjunction with other staff, develop, implement, and periodically review policies and procedures in MCPHS publications.
• Serve as liaison to parents/guardians, families and/or designated contact of MCPHS students as appropriate.