- Professional
- Office in Bangalore
Req ID:497504
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
We are seeking a highly skilled and proactive Automation Specialist to lead and manage automation initiatives aimed at reducing incidents and streamlining service request fulfillment. The ideal candidate will have hands-on experience with Power Automate, Automation Anywhere, and ServiceNow Automation, and will work closely with cross-functional teams to identify, design, and implement automation solutions across a large-scale Windows environment.
Key Responsibilities:
- Automation Strategy & Execution
- Identify and evaluate automation opportunities across incident management and service request fulfillment processes.
- Design, develop, and deploy automation workflows using Power Automate, Automation Anywhere, and ServiceNow.
- Collaborate with ITSM, Infrastructure, and Application teams to integrate automation into existing systems.
- Incident Reduction
- Analyze incident trends and root causes to propose automation-based preventive solutions.
- Implement self-healing scripts and automated remediation for recurring issues.
- Service Request Fulfillment
- Automate high-volume, repetitive service requests to improve efficiency and reduce turnaround time.
- Ensure seamless integration of automated workflows with ServiceNow request catalogue and fulfilment processes.
- Governance & Compliance
- Maintain documentation for all automation solutions including design, implementation, and change management.
- Ensure automation solutions comply with organizational security and compliance standards.
- Monitoring & Optimization
- Monitor performance of automation workflows and continuously optimize for reliability and scalability.
- Provide regular reporting on automation impact, including metrics on incident reduction and request fulfilment efficiency.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in IT operations with at least 3 years in automation roles.
- Proficiency in:
- Power Automate (Cloud and Desktop flows)
- Automation Anywhere (A360 platform)
- ServiceNow (Flow Designer, Orchestration, IntegrationHub)
- Strong understanding of Windows environments, Active Directory, SCCM, and endpoint management.
- Experience with scripting languages (PowerShell, Python) is a plus.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications:
- Certifications in Automation Anywhere, Power Platform, or ServiceNow.
- Experience working in large-scale enterprise environments.
- Familiarity with ITIL processes and service management best practices.
- Certifications in ITIL, PMP, or automation platforms.
- Experience with Agile methodologies.
- Strong analytical and problem-solving skills.
- Change management and stakeholder engagement experience.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
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