Sr Technology Consultant (Canberra, Australian Capital Territory, AU, 2602) at Dynatrace

Your role at Dynatrace

In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal of ensuring that customers are self-sufficient   with Dynatrace technologies. Consultants are expected to represent Dynatrace professionally, as an observability expert and a trusted advisor, to maximise customer satisfaction, adoption, and value realizationfor all engagements. You will be an Australian citizen, holding (or being eligible to obtain)federal security clearance. 

Responsibilities:

• Monitor customer’s critical application performance and availability
• Summarize and review performance trends in operations status meetings
• Assist customer staff in the troubleshooting and root-cause diagnosis of performance issues
• Maintain and enhance dashboards and reports to meet requirements of IT and business users
• On-board additional applications for monitoring
• Mentor and train customers on the Dynatrace solution and its best practices
• Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
• Provide, enhance and document the value realised by customers leveraging Dynatrace
• Provide regular status updates and project documentation to support efforts at customer engagements
• Tailor activities and priorities to achieve customer goals
• Assist sales team in identifying new opportunities for product and services revenue at customer sites
• Ensure health of the client’s Dynatrace deployment
• Maintain accurate deployment documentation

Travel and Training Requirements

• Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occasion, relocation or site visits may be required
• Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities

What will help you succeed

Required Skills:

• Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
• 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / .NET / Python development
• Good understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
• Good understanding of web and enterprise applications
• Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
• Excellent organizational/time management skills
• Must have strong interpersonal communication skills and a passion to learn new technology
• Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Must have excellent written, oral, and presentation communications skills
• Must possess excellent problem-solving and analytical skills
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

Desired Experience:              

• Previous consulting experience and / or Project Management experience is a plus
• 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
• 1+ years of enterprise web or application development/support/operations (.Net, Java, JavaScript, AJAX)
• Ideal candidates will have 2+ years of Dynatrace (or other Observability tooling) Technology experience
• Dynatrace (or other Observability tooling) Product Certification

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.