Ticketing Assistant at Brigham Young University

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Ticket Office Supervisor

As a BYU Ticket Office Supervisor, you’ll be at the heart of the game-day and campus event experience. You’ll prepare and manage ticket sales for 300+ events each year using Paciolan software, lead and mentor student employees, and provide outstanding customer service with creativity and diplomacy. Trusted to run the office independently, you’ll ensure smooth operations during busy evenings and weekends while representing BYU with professionalism and Cougar spirit.

Note: This is a part-time position (28) hours per week.

What you’ll do in this position:

• Prepare events for sale in the back office using Paciolan software
• Resolve customer problems using creative methods and diplomacy
• Supervise student and category 1 employees during office hours, including working evening and Saturday events
• Update office calendars for over 300 events yearly
• Answer phones and sell tickets when demand is high
• This employee works without direct supervision for 95% of their time and is trusted to run the office as needed in the absence of the Asst. Ticket Manager
• Can make almost any decision to solve a customer problem within university policy and ticket office policy

What qualifies you for this role:

Required:

• 1 year box office experience

Preferred:

• Bachelor’s degree plus at least 3 years box office experience

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Access to the library
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Access to the library
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 46

Typical Starting Pay: $14.50 - $21.00

**If the job has a post-end date, the last day to apply is the day before. If the job doesn’t have a post-end date, the job could close at any time on any day**

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!