Operations Manager at Crown Castle

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Role

Responsible for managing regional projects and innovation initiatives. Implement, monitor, and control of regional and districts standards for Network Implementation and Operations (NI&O) teams.  Serve as the liaison for the NI&O organization to district teams and cross-functional partners.  Coordinate implementation and training efforts across district teams which result in consistent usage across all regions.  Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).  Identify best practices and drive consistency across districts. Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience.  Common activities will involve regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption.  The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization; cognizant of fostering the vision and values of Crown Castle. This position is responsible for ensuring that Crown Castle's innovation and operations initiatives are being met or exceeded.

 Responsibilities

• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region’s strategy
• Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives
• Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams.
• Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region.
• Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region
• Develop district OKRs that drive national and regional KPI results
• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance
• Monitor performance trends to drive meeting or exceeding targeted results
• Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process
• Track action items and creating reports, presentations to demonstrate results and action plans
• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment.

Education/Certifications

Bachelor’s Degree or equivalent experience required

Experience/Minimum Requirements

Minimum five (4) years of telecommunications experience or equivalent work experience required

Minimum five (4) years of project management experience with measured results

Other Skills/Abilities

• Strong business and financial acumen
• Strong project planning and management skills
• Strong agenda facilitation and team development skills
• Strong presentation skills – must possess strong public speaking skills
• Excellent leadership, interpersonal, verbal, and written communication skills
• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors
• The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence.
• He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution.
• Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position
• Ability to diagnose workflow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $92000 - $126400 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.