Receptionist at NFP

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Job Purpose:   To serve the customer base so extraordinarily that clients tell their friends and family about the agency. By being in charge of our clients’ and prospects’ first impressions of the agency, this role helps support each and every department within the agency.

Responsibilities:

• Be the first line of defense on answering all phone calls
  • Ask for updated contact information on each call
  • Find out what the customer is looking for and if the person is unavailable, find someone who can help them immediately
  • Defend the team’s time by routing calls to the best person to help the caller
  • Conduct warm transfers of callers to the team
  • When available, suggest another line of coverage to callers before transferring the call
  • Take full and complete messages from callers
  • Maintain the night attendant and messages when the office is closed
• Maintain the office
  • Make sure the lobby and conference rooms are tidy and prepared for meetings
  • Greet visitors to the office and offer them refreshments
  • Take any information from solicitors
• Handle all incoming mail
  • Scan and date stamp all mail that comes in
  • Attach the mail to the management system with a task for the right party
  • Other responsibilities as directed by your manager

Qualifications:

Experience:  None required

Education: High School Diploma or Equivalency

Degree or Formal Training: None Required - College Preferred

License, Certificate or Registration: None Required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $28,000 to $45,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.