Member Services Representative at The Duluth Area Family YMCA
The Duluth Area Family YMCA · Duluth, United States Of America · Onsite
- Junior
- Office in Duluth
Job Title: Member Services Representative
FLSA Status: Non-Exempt
Job Type: Part-Time
Reports to: Membership Experience Director
Part-Time Benefits:
Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with 1,000 hours in each of the two years)
Paid time off (Accrue 1 hour of paid time off for every 30 hours worked)
Complimentary nationwide 2 adult family membership to the Y
Discounts on programs, summer camps, YMCA Camp Miller
Team member referral program
Employee engagement and appreciation activities
Employee assistance program
Growth and development opportunities
Leadership certification and related training offered and encouraged
Summary/Objective
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships, and programs, and maintains cleanliness and organization of the lobby area.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions
Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Interviews and/or tours prospective members; sells memberships; completes merchandise sales.
Builds relationships with members; helps members connect with one another and to the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Fold and hand out towels; maintain desk and lobby cleanliness
Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.
Additional benefits
