Billing Specialist at Wittenbach Business Systems LLC

Description

Why work for Wittenbach?

Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees
• Hybrid Schedule: A hybrid work schedule may be available after a training period has been completed

Description:

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast.

Job Summary:

The Billing Specialist will be instrumental in establishing and executing efficient, customer-focused full-service billing processes. This high-visibility role involves daily interaction with both customers and management. The primary responsibility is to accurately process billable invoices for all organizational functions. Depending on the Billing Manager's direction, a Billing Specialist may focus on specialized billing by function, specific customer accounts, or product type. 

Primary Duties and Responsibilities:

1. Generate and distribute invoices for services rendered to customers. 

2.  As required, liaise with service technicians to confirm and verify details on service tickets before invoice generation. 

3. Critically review finalized invoices for accuracy, verifying that time and material charges are appropriate for the services provided and adhere to customer contracts. 

4. Collaborate with the Accounts Receivable department and Billing Manager to address and resolve customer questions or discrepancies regarding service invoices. 

5. Engage in clear and professional communication with customers through both verbal and electronic means. 

6. Foster and maintain positive, productive working relationships with the Contracts, Accounts Receivable, and Customer Support teams. 

7. Undertake additional tasks as directed that align with the company's mission and values, contributing to its overall success.

Requirements

 Functional/Technical Skills: 

• Attention to detail and ability to identify discrepancies.
• Strong math skills.
• Basic understanding of accounting principles and practices.
• Knowledge of debits and credits.
• Strong interpersonal skills.
• Strong verbal communication skills.
• Strong computer literacy to include spreadsheets and word processing (Microsoft Excel).
• High level of accuracy in data entry and financial calculations.

Education & Experience: 

• High School Diploma required.
• An associate's degree in accounting, finance, or a related field is preferred.
• At least 3 years of service billing

Education and Training (Specify any educational or formal training requirements for this position e.g. areas of specialty, degrees, certifications/licenses.)

Environmental/Physical Demands: 

Environmental Demands:

• Office Setting: 
  • Most Billing Specialists work in a standard office environment.
  • This typically involves working indoors, in climate-controlled conditions.
  • Exposure to typical office equipment, such as computers, printers, and telephones.
• Noise Levels: 
  • The noise level is usually moderate, typical of a busy office.
  • Interruptions from phone calls, conversations, and office equipment are common.

Physical Demands:

• Sedentary Work: 
  • The position primarily involves sedentary work, requiring prolonged periods of sitting.
  • Frequent use of computers and keyboards is required.
• Repetitive Motions: 
  • Repetitive motions, such as typing and using a mouse, are common.
  • This can potentially lead to musculoskeletal discomfort.
• Visual Acuity: 
  • Good visual acuity is essential for accurate data entry and reviewing invoices.
  • Extended periods of computer use may require breaks to avoid eye strain.
• Manual Dexterity: 
  • Good manual dexterity is needed for handling documents, using keyboards, and operating office equipment.
• Occasional Lifting: 
  • Occasional lifting of light to moderate objects, such as files and boxes, may be required.
  • Able to properly lift up to 25 pounds occasionally, up to 5 pounds frequently. The highest point of any lift – overhead; the lowest point of any lift – the floor.

  Able to move up to 25 pounds occasionally, up to 5 pounds frequently. 

The final salary offer will depend on several factors, including:

• Experience: Your level of experience in the relevant field.
• Knowledge and Skills: Your specific knowledge, skills, and abilities.
• Ability: Your demonstrated ability to perform the job duties effectively.
• Geographic Location: The location of the position can influence salary rates.

The actual salary offer may vary based on individual qualifications and circumstances.