Digital Banking Specialist II (Northshore or Southshore) at Gulf Coast Bank & Trust

Description

Summary

Perform various back-office functions that support and maintain Consumer Digital Banking operations, including bank customer set up, support and troubleshooting. Assists with new system and process implementations.

Location: This position may be in-person in office at a location on the Southshore or Northshore depending on a variety of factors including but not limited to candidates' geographical preference and company office space availability. 

Responsibilities

• Perform all functions and provide support for all systems, products and services relating to Digital (Internet) Banking, mobile banking, and Bill Pay including setting up new Digital Banking customers, resetting passwords, report review and troubleshooting.  
• Professionally answer telephone calls and respond to Digital Banking Support Messages and emails to troubleshoot and resolve issues related to Digital Banking products quickly and efficiently utilizing Digital Banking back-office systems and Core Banking system
• Redirect non-Retail Digital Banking Messages to applicable Departments.
• Perform all Bill Payment functions for Consumer and Business iPay Bill Pay
• Perform all Zelle functions for Consumer and Business Digital Banking
• Maintain failed eStatement processes and notification system; run eStatement Delivery Process from Q2 Central back-office system and Foxtrot
• Review and input limit override requests for Mobile Deposit, Transfers, Zelle, and Bill Payment
• Perform fraud review processes and take appropriate action
• Assist with various Digital Corporate Banking customers
• Process change of address and contact information requests 
• Stay up to date on various Regulations and processes regarding Digital Banking
• Review and work various Digital Banking, Bill Pay and Zelle reports 
• Assist with upgrades and implementations new Digital systems, services, and processes

Requirements

  Skills/Experience/Education

• High school diploma or equivalent
• 2 years experience in Digital (Electronic) Banking products
• Proficient on computer and mobile phone (Internet, smartphone apps, Bank applications)
• Excellent customer service skills
• Excellent communication skills
• Attention to detail
• Accuracy
• Neatness
• Punctual
• Organized
• Adhere to deadlines

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.