- Professional
- Office in Wenatchee
Job Summary
The BH Support Supervisor’s primary job function is to provide direct supervision to Behavioral Health Assistants and Care Coordinators in the Behavioral Health department. The BH Support Supervisor is responsible for all daily operations related to support staff duties at each of their designated sites and is responsible for assisting with the budget, hiring, and maintaining staff who strive for excellence, while maximizing productivity for the Providers. The BH Support Supervisor will demonstrate competency in providing patient care, evaluating initial and annual staff competencies, directing, and coordinating care to align with the CVCH clinical support services. The BH Support Supervisor will also provide direct coverage and assist patients as needed when there are staff shortages or Behavioral Health Assistant position vacancies.
Job Specific Competencies
1. Supervision and Mentoring
a) Provides direct supervision to staff as assigned. Establish mentoring relationships with staff members to facilitate understanding barriers, needed changes, challenges, and solutions that will improve patient care, staff ability, or productivity.
b) Demonstrates leadership skills through role modeling and mentoring, problem solving, and developing team synergy
c) Manages direct report PTO in Ultipro
2. Coordination of Policies and Management of Care
a) Coordinates with the Clinic Administrator, BH Director and other CVCH leadership to provide consistency in policies and management of care.
b) Assists in developing written policies and procedures as required for quality improvement and Joint Commission.
3. Clinical Support Staff Orientation, Training, and Ongoing Development
a) Responsible for the orientation and training of assigned staff including initial and annual assessment of skills, development of an employee specific plan for orientation with establishment of timeliness and regular meetings to assess progress.
b) Facilitates the completion of assigned employees’ orientation/ skills checklist, and competency verification. Monitors and reports progress to the employee’s supervisor when staff report to another supervisor. Modifies education plans as learning needs are identified.
4. Evaluation of Staff
a) Evaluates assigned staff annually based on performance measures.
b) Monitors staff promotion eligibility
5. Billing Support
a) Attends any pertinent meetings as needed to support billing and disseminate information to BH support staff specific to payment collection, insurance verification, and other scheduling and front desk tasks that directly impact the billing department.
b) Checks eligibility and provides UDS collection oversight/leadership as needed for BH in support of billing department.
6. Meetings
a) Leads monthly meetings for direct reports with published agendas, as outlined below:
i) Allows time for staff interaction and sharing of common concerns, interests, or education.
ii) Effectively uses meeting time to discuss change, educate, and communicate CVCH information.
b) Actively participates in Supervisor, Leadership Team, Patient Access, Operations, and organizational meetings as requested.
7. Clinical Skills
a) Maintains clinical skills (MA-R certification) and provides patient care when needed.
8. Process Improvement Efforts
a) Initiates process improvement efforts to develop and evaluate systems; promoting culture of safety and accountability, optimal patient flow, optimal staff workflow and high-quality patient care.
b) Gains superuser proficiency in athenaCommunicator, athenaCollector, and other applications used to support workflows.
c) Completes and submits Electronic Requisitions with items that need to be purchased for BH sites.
9. Incident Reports & Patient Complaints
a) Assists with investigating facts related to patient complaints and incident reports.
10. Data and Measures
a) Performs research, obtains and analyzes data, and creates reports based on statistical information gathered related to evidence-based delivery of care quality measures.
11. Compliance
a) Assists department in complying with all regulatory agencies.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co- workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: Associate degree required; Bachelor’s Degree preferred. Experience may be substituted for education.
2. Certification/Licensure: State Certified Interpreter preferred. Medical Assistant-Registered is required if working at any CVCH Behavioral Health site in which a Psychiatric ARNP requires support. Basic Life Support Required
3. Experience: Previous experience providing administrative assistance in an integrated healthcare setting or patient-centered Behavioral Health treatment program preferred. Coaching, mentoring, or management experience preferred.
4. Language Skills: English required.
5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system to include strong knowledge in MS Word/Excel; must demonstrate manual dexterity. Exhibit strong customer service skills, strong process improvement background.
6. Interpersonal Skills: Strong interpersonal and communication skills and the ability to work effectively with other staff and management. Demonstrated skill in developing and maintaining productive work teams. Ability to demonstrate personal integrity in all interactions.
7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items up to 50 pounds, with assistance as needed; ability to read forms and computer screens and to read correspondence and other documents.
8. Essential Mental Abilities: Ability to make decisions in line with state and federal regulations; ability to read, comprehend, and analyze documents, regulations, and policies; ability to prepare and submit complete and succinct documents necessary to the job. Ability to assess and evaluate, have attention to detail. Knowledge of auditing and compliance procedures, quality assurance and improvement practices, understanding of the elements of sponsored clinical protocols including consent forms, and reporting requirements. Problem-solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions.
9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; see, recognize, receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate noise. Typical working conditions found in most administrative work areas. Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.
Blood/Fluid Exposure Risk
Category I
1. Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required
Age Specific Competency
1. Pediatric (1 year – 12 years)
2. Adolescent (12 years – 18 years)
3. Adult (18 years – 65 years)
4. Geriatric (65 years – Death)
Telecommuting
• Position NOT eligible for Telecommuting
Benefits
*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit: | Coverage: | Effective: |
Medical Premera (Self Insured) Preferred Provider | Employee covered - $60.00 per month Dependents covered – please refer to the benefits Guide 2025 for rates | First of the month following the first date of employment. |
Dental Washington Dental | Employee covered – 100% Dependents covered – 50% | First of the month following the first date of employment. |
Paid Leave | 120 hours – Year 1 136 hours - Year 2 | Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB. |
Extended Illness Bank (EIB) | Allows for maximum accrual of 200 hours | PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act. |
Holidays | 88 hours related to: · New Year’s Day · Memorial Day · 4th of July · Labor Day · Thanksgiving Day · Day after Thanksgiving · Christmas Eve · Christmas Day · 3 Diversity Days | Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee’s timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below: · Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE) · May 1 – August 31: 2 diversity days (16 hours if 1.0 FTE) · Sept 1 – Dec 31: 1 diversity day (8 hours if 1.0 FTE) Please refer to the Paid Leave policy for additional details. |
403(b) Retirement Plan Lincoln Financial | 150% CVCH match up to 3% of the employee’s contribution | Immediately. Vesting schedule: 20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years. |
Employee Assistance Program Mutual of Omaha | Free short-term counseling for employee and family | Immediately. Call 800-316-2796 |
Long-term Disability Mutual of Omaha | Employee Only (variable) | First of the month following the first date of employment. |
Benefit: | Coverage: | Effective: |
Basic Term Life Mutual of Omaha | Employee Only (1x annual salary, up to $200,000) | First of the month following the first date of employment. |
Group Accidental Death and Dismemberment (AD&D) Mutual of Omaha | Employee Only (1x annual salary, up to $200,000) | First of the month following the first date of employment. |
Supplemental Term Life Mutual of Omaha | Employee / Spouse / Dependent(s) | First of the month following the first date of employment. |
Voluntary AD&D Mutual of Omaha | Employee / Family | First of the month following the first date of employment. |
Health Reimbursement Arrangement RedQuote | Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year. | First of the month following the first date of employment. |
Flex Plan: Medical RedQuote | Flex Plan: Maximum $3,300 per year Direct Deposit available | First of the month following the first date of employment. |
Flex Plan: Dependent Care RedQuote | Flex Plan: Maximum $5,000 per year Direct Deposit available | First of the month following the first date of employment. |
AFLAC | Supplemental insurance – cafeteria plan | First of the month following the first date of employment. |
Wellness Stipend | CVCH will reimburse staff up to $30 per month for a local gym membership OR CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.) | Immediately. Once employee has submitted invoice to HR/Payroll department. |
Cell Phone Discounts | Discounted monthly access fees Discounted select accessories and special equipment | Available for personal cell phones, currently in place with AT&T & Verizon |
Benefit: | Coverage: | Effective: |
Tuition Reimbursement | For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of: · $4,000 for an Associate’s degree, vocational, technical, or certification program · $6,000 for a Bachelor’s degree · $8,000 for a Master’s degree | Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of two (2) years from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams. |
Compensation: $28.70-$40.46/hourly (based on experience)
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