Infrastructure Engineer, Xperience Works (Singapore, Singapore) at Singtel: Mobile, Fibre Broadband and TV services provider

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

As an Infrastructure Engineer you will be responsible for planning, designing, installing, testing & implementing systems in accordance with specifications & service level. Where relevant, perform the necessary system programming & configuration.

What will you do?

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.

The ideal candidate should possess:

• 3 years IT Infra Engineer experience
• Experience in Microsoft Exchange - Messaging Infrastructure, Azure Cloud
• Experience in supporting large volume users on setting up laptops or configurations
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Due to government project sensitivity, we will only consider Singapore Citizen

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.