Operations Analyst - Portugal (They/She/He) at Glovo

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As an Operations Analyst, you will be part of Glovo’s Portugal Local Operations Team focusing on the Supply vertical. The riders are a key player in Glovo’s marketplace. We are looking for an Operations Analyst who will find the balance between creativity and objectivity in such a way that they carry out projects that seem impossible until they come true. You will be in charge of the life cycle of riders, from the moment they register as independent workers. We're looking for someone who has that mix of analytical and operational abilities to build things from the ground up and get stuff done, as well as the creative thinking necessary to drive innovative solutions.

THE JOURNEY

• Conduct deep-dive analyses to uncover key trends, challenges, and strategic opportunities.
• Design, build, and maintain dashboards that provide the team with real-time visibility into key operational metrics.
• Identify operational bottlenecks and develop data-backed solutions to improve processes.
• Partner with Local and Global teams to ensure the seamless execution of operational projects from start to finish.
• Track and measure the impact of your operational initiatives, providing clear insights and recommendations for future projects.
• Develop a profound understanding of our operational model to advise the team and guide strategic decisions.

WHAT YOU WILL BRING TO THE RIDE

• 1-3 years of experience in a highly analytical and demanding role (e.g., operations, consulting, business intelligence, or finance).
• A Bachelor's degree in Engineering, Economics, Data Science, Business, or a related quantitative field.
• Excellent critical thinking skills and a proven ability to wrangle and analyze large, complex datasets to extract actionable insights.
• Advanced proficiency in Excel / Google Sheets.
• Strong SQL skills for data querying and analysis.
• You are results-oriented, autonomous, and have a meticulous eye for detail. You have a "get-your-hands-dirty" attitude.
• Excellent stakeholder management skills with a collaborative and positive approach.
• Experience in the on-demand delivery or supply chain sectors is a plus.
• Experience with data visualization tools (Looker, Tableau, Qlik) and programming languages like Python is a plus.
• Familiarity with automation tools (e.g., Zapier) is a plus.
• Professional fluency in English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟An enticing equity plan that lets you own a piece of the action (applicable for senior roles and above).
• 💪 Private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Coverflex discounts on gyms, wellbeing, technology, pharmacy, courses, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ 28 days of time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and nursery monetary support for the first 6 months.
• 🧠 Online therapy and well-being benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!