Staff Software Engineer at Druva

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn, X and Facebook.

  As a Staff Software Engineer - Escalations you will be responsible for resolving product issues reported by Druva Customers and work closely with the Sales/Tech Support/Customer Success/Professional Services team assisting them on their POC’s and Implementation Projects. 

This role will require excellent communication skills as you will collaborate with Product Management, CloudOps, Development & Customer Facing Teams to refine requirements, product architects to propose architectural changes and other product owners to drive features for useability/supportability/quality. 

Key Skills:

• 4+ years of experience in a combination of Development and Sustenance roles.
• Extensive hands on experience in Go/Python/C/C++ on Unix/Linux or Windows platform
• Excellent programming skills along with Data structures, Algorithms, Design Concepts
• Strong problem-solving skills and demonstrated ability to articulate and present technical solutions.
• Strong interpersonal and communication skills, both written and verbal, with the ability to develop and maintain working relationships at all levels, both with customers and internal stakeholders.
• Customer focused, with strong teamwork skills and a flexible self-motivated approach.
• Experience in enterprise software, deep knowledge on software development including threading, network and disk IO, data transformations, data integrity, systems management, systems administration and monitoring.

Desirable Skills:

• Exposure to specific technologies around Office 365/VMWare/HyperV/Nutanix/Oracle/MSSQL
• 1+ years’ application troubleshooting and customer facing experience.
• Experience in working with SoA (Service oriented Architecture)
• Experience in Cloud Technologies (preferably AWS)
• Knowledge of the Backup or Storage domain will be an advantage. 

Role and Responsibilities:

• Suggest and propose solutions to complex design problems for respective technology/workload
• Work closely with the Customer facing teams in resolving & unblocking customer issues via bug fixes and other related assistance.
• Own and drive the Cloud Production issues for investigation and RCA, delivering a solution and working with the development team.
• Drive validation of future releases in a staging environment for customer use cases, gatekeeper for product release and quality assurance.
• Partner with respective scrum teams and Product Management for feature design & product improvements.
• Ensure communication flows well cross-functionally for product updates and known issues.

Qualification

1. Tech / B.E / M.E./ M.Tech (Computer Science) or equivalent