Customer Support Representative at Lsi

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

The  Customer Service Administrator will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers. Additionally, the candidate will be responsible for managing the entire order fulfillment cycle, collaborating with cross-functional teams to resolve issues, and optimizing delivery performance.

Essential Job Functions:

• Ensure accurate and timely processing of orders received through various channels, such as email, EDI, etc., with exceptional attention to detail

• Manage the entire order fulfillment cycle, from sales order entry and invoicing to customer satisfaction.

• Ensure all orders are fully invoiced accurately and on time.

• Facilitate the order fulfillment process to ensure orders and invoices are processed in accordance with organizational customer standards and maintain accurate data within the order entry system

• Coordinate the processing, delivery, and dispatch of orders from plants and warehouses in collaboration with nominated freight forwarders.

• Respond promptly and effectively to customer requests for order changes and maintain records of all changes communicated to relevant personnel and departments..

• Serve as a liaison between customers and sales teams to ensure customer needs are met.

• Collaborate with cross-functional teams, including Product Management, Quality Managers, Transportation, Warehousing, etc., to drive resolution of issues related to order delays, backorders, returns, invoicing etc..

• Proactively engage with stakeholders to ensure on-time, in-full delivery and escalate any possible delays to relevant parties.

• .Optimize delivery performance by managing and overseeing backorders.

• Ensure compliance to Arxada’s financial policy and procedures including and not limited to approved SLA’s and KPI’s

• Support standard Audit requests

• Participate in Continuous Improvements activities and projects

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.