Technical Solutions Support at Telstra

Employment Type

Permanent

Closing Date

30 Oct 2025 11:59pm

Job Title

Technical Solutions Support

Job Summary

As a Technical Solutions Support you thrive on solving problems. You play an important role by providing technical service, solutions and support to Data & IP networks, infrastructure, products, services supplied as well as emerging technologies operated by Telstra.

Job Description

Role – MCR Technical Operator

We're Australia’s leading telecommunications and technology company. And, with a presence in

more than 20 countries, we’re creating a global footprint – which for you, that means incredible

work opportunities and experiences to develop and grow your career.

Telstra Broadcast Services has recently opened a new Broadcast Operations Centre in London

to better serve our live sports and media customers in Europe and around the world. The new

broadcast facility is home to a Master Control Room (MCR), a broadcast and network

engineering team and a bookings function. The MCR, based on the Isle of Dogs in London’s Docklands, is responsible for managing a range of permanent and occasional use content services across fibre, internet, satellite and cloud. The primary focus is on high value live sports transmission, with additional media and entertainment services also managed through the TBS UK MCR.

The Role

As a MCR Technical Operator you thrive on solving problems. You play an important role by

providing technical service, solutions and support to video & IP networks, infrastructure,

products, and services supplied as well as emerging technologies operated by Telstra.

Key Responsibilities

Your key accountabilities and responsibilities include, but are not limited to:

· Primary support and operational duties for the TBS MCR and Telstra’s Internet Delivery

Network (IDN), Global Media Network (GMN), Special Events Network (SEN) and cloud

platforms

· Undertaking pre-event checks and configuration of broadcast encoders and decoders

· Monitoring and switching live services (lines in and lines out)

· Evaluating signal quality and platform stability at both an IP and HD-SDI level

· OTT service delivery and management

· Satellite downlinking and line-up to EBU standards

· Scheduling of kit and capacity management

· Booking feeds with uplinks when needed

· Operating software-based recording and playback devices

· Providing first line support to issues and incidents and implementing service restoration

procedures

· Recording incidents and irregularities

· Monitoring system alerts and performance thresholds and identifying preventative action

· Communicating with suppliers, partners and customers as required

About you

To be eligible for this role, we are looking for candidates with the following experience:

· Able to work meticulously with high attention to detail

· Structured approach to work; task driven and diligent

· Calm in a crisis, able to methodically analyse and identify an issue

· Thrives working in a fast paced environment

· Professional manner when dealing with customers, international MCRs, and Internal

departments

· Technology enthusiast, curious and keen to learn

Technical Proficiency in the following:

· Working within IT environments

· Measuring via waveform monitors

· Operation of routing tools/panels

· Familiar with IP streaming technologies (e.g. DVB transport streams)

· Encoder/decoder hardware operation and configuration

· Common broadcast terminology and solutions

· Familiar with transmission automation systems

· Familiar with OTT streaming systems

Additional Skills and Experience (Helpful but not required):

· Prior work in a fast paced live sports or entertainment environment

· Technical and/or broadcast training and qualifications

· Languages in addition to English

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage

applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be

living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can

provide you through the recruitment process, visit tel.st/thrive.

Apply Now