Manager – Records Management (On-site) at Newrez

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Records Management Manager is responsible for supporting Servicing and Originations Operations functions.

The position oversees a team in the Records Management Group.  Additionally, the position manages daily support functions with an emphasis on Vendor functions, production issues, workflow efficiencies and process improvement.

List of required duties below. Distinguish on-site duties with an *. Examples below.

• Accomplishes department objectives by managing staff, planning, and evaluating team functions.
• Monitors various types of data and image file deliveries for accuracy and performance objectives.
• Manages Imaging/OCR vendor for daily performance to ensure efficiency standards and SLA requirements are met.
• Troubleshoot production issue requests related to funding, data/image delivery types. Work with internal or Vendor IT support as needed.
• Ensure all team mailboxes are being monitored and requests from various teams/groups are satisfied.
• Partner with internal IT Group for system enhancements/releases to complete requirements, project support and UAT as needed.
• Partner with Vendor IT Group for system enhancements/releases to complete requirements, project support and UAT as needed.
• Cross train to support all functions within the Records Management Team. 
• Ensures best in class customer service to various internal departments, Clients, IT Group, and Vendors.

Required education and experience. Examples below.

• Bachelor’s degree is preferred.
• 6+ years of related experience. 
• Project management experience.

Required knowledge, skills, and ability. Examples below.

• Results Driven
• Excellent communication skills, both written and verbal
• Ability to foster teamwork
• Strong analytical/troubleshooting skills
• Ability to coach and supervise in a team environment
• Ability to meet time sensitive deadlines, prioritizing team workload
• Must possess good judgment and problem-solving skills
• Must possess strong follow-up skills
• Performance/goal management skills

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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