· One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center (REQUIRED)
· Two years of Hospital experience (PREFERRED)
What You Will Do:
· Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers
· Answer questions regarding basic operation of telephone system
· Transfer calls to appropriate departments for problem resolution as needed
· Overhead pages to locate physicians and relay approved information to employees and visitors
· Document all page requests either automatically through paging system and/or manually using written records
Mostly the first means of contact into the enterprise which affords the experience w/the community we serve offering quality service, executing all levels of Emergency Alerts
Operating, and maintaining a web based, multi-line, high-tech phone system
A holistic view of the entire enterprise as we work with it, walks into a wealth of knowledge and problem solving
Additional perks of being a Texas Health employee:
· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
· Strong Unit Based Council (UBC).
· A supportive, team environment with outstanding opportunities for growth.
Entity Highlights:
At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.
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