Claims Coordinator at Alaska Rent a Car

Description

Summary of position:

The Claims Customer Service Coordinator investigates damage to rental vehicles, compiles evidence, and initiates correspondence with renters to advise them of the damage. This position may also be called upon to perform additional support for the daily activities of the department and/or operations.

Essential Duties:

• Maintain a regular and reliable level of attendance and punctuality.
• Prepare and review claim documentation to determine the validity and/or      discrepancies of claims and charges. 
• Maintain claims records and prepare correspondence to send to the claimant. 
• Process outgoing/incoming mail to update records and issue claims notices. 
• Work emails received from customers, Insurance companies, 3rd      parties, other stations and locations, and other departments.
• Examine and provide additional evidence when claims are disputed or need further      investigation.
• Maintain clear and concise notes and correspondence in the renter’s file, internal      dedicated drive folders, documents, and records. 
• Research social media and other sources to locate valid customer addresses, phone      numbers, and email addresses to ensure billing accuracy. 
• Request police reports, towing bills, and other charges/documents as needed

We are a local employee-owned company that looks to promote from within; if you are looking for a company that takes care of its employees: if you enjoy working with others, and possess the ability to handle various responsibilities, we hope you will consider joining our team! Potential for growth!!!

APPLY NOW!!!!
 

Our benefits include (30 hrs. min worked per week):

-Medical/Dental/Vision Program (offered after 60 days of full-time employment)

-Paid Holidays (applies to full-time only)

- 40 hrs. of PTO (after 1 year) more after 2, 6 years respectively

- Paid Sick Leave

-Employee Stock Ownership (Retirement) Plan

Applications must be complete and submitted with a current driving record that is dated within 30 days.

Requirements

Qualifications include:

· High School Diploma or GED required; Associate degree preferred.

• Preferred      collections experience with knowledge of BlueBird and/or RentWorks
• Customer      service experience using a computer is required.
• Preferred      intermediate skills in Microsoft suite, computer skills required. 
• Excellent      oral and written communication skills.
• Very      strong communication skills, including the ability to clearly articulate      company vision as well as communicate accurate day-to-day operations      information to a wide variety of audiences, including staff, operations      management, independent contractors, and vendors.