Business Fulfillment Specialist at Zurichinstruments

Zurich Instruments is a technology leader in advanced test and measurement instruments and in control electronics for quantum computing. Our products are used in many challenging research fields by scientists all over the world and by leading high-tech companies world wide. We help advance science and build the next generation of quantum computers.Our US Team in Boston is looking for a professional in business fulfillment and order management who oversees and optimizes all aspects of inbound and outbound order flow, from our HQ to end-customer, across a complex international network.

Your responsibilities

End-to-End Order Management - Oversee and optimize inbound/outbound flows from HQ to end customers

Partner with HQ Business Fulfillment Team, US Sales/Marketing, Accounting, and Operations to align processes and resolve issues

Coordinate inbound shipments, warehouse logistics, and direct-to-customer dispatch with accuracy and timeliness

Manage RFP/RFQ intake, inventory checks, PO/quote creation, and basic bookkeeping in support of Sales

Serve as point of contact for fulfillment issues and product returns (RMAs); drive fast, coordinated resolution with customer-facing teams

Execute and refine shipping strategies to improve speed, reliability, and cost-effectiveness

Track fulfillment KPIs; deliver clear, data-driven updates and recommendations to senior leadership

Your profile

Several years' experience in order processing, import, export and customs administration

Experience in managing RFP/RFQ intake and PO/quote creation

Autonomy and problem-solving skills are essential for this position

Very good organizational skills with a good sense of prioritization and high attention to detail

Excellent communication skills in English, suitable for high-quality customer interaction

Team player with proactive attitude

Good Excel skills and reporting know how

Familiarity with accounting software like QuickBooks

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