Senior Parking Services Officer/Technical Support Specialist at Rochester Institute of Technology - Parking & Transportation Services

Primary Responsibilities

Technical Support & System Administration

• Provide technical support for the LPR and T2 PowerPark Flex systems, including troubleshooting software issues, implementing requested improvements, and evaluating system functionality.
• Test patches and upgrades, update technical and functional documentation, and deliver training and support to students and staff.
• Collaborate with T2, Frontrunner, and RIT ITS to resolve equipment-related issues.

Data Analysis & Reporting

• Analyze raw data, generate reports, and distribute findings to relevant stakeholders.
• Review license plate hits flagged as scofflaw, verify against T2 Flex records, and update vehicle and permit information accordingly.
• Maintain and update system data for the academic year, including scofflaw lists, LPR tasks, and officer-facing notifications.
• Monitor Route Playback to ensure accurate data transfer.

Operational Support & Supervision

• Assist the Parking Services & Operations Manager with coordinating, supervising, and scheduling Parking Services Officers.
• Mentor and train officers, conduct pre-shift briefings, assign and monitor daily tasks, and provide guidance for issue resolution.
• Contribute to the hiring process by providing input and feedback.

Field Operations & Customer Service

• Lead and support officers in issuing citations, towing/booting procedures, and identifying abandoned vehicles.
• Report facility irregularities (e.g., signage, pavement markings) and suspicious activity affecting campus safety.
• Provide assistance at the Welcome Center (VIC) and support campus events with parking coordination.
• Respond to inquiries from the campus community and offer directions and event information.

Other Duties

• Perform additional responsibilities as assigned to support Parking & Transportation operations.

Finance & Administration

Curriculum Vitae or Resume

Fulltime

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

113H

Education & Experience

• Associate’s degree and 2–3 years of experience in customer service, business administration, or administrative support. In lieu of the education requirement, candidates with 5 years of directly related experience may be considered.

Skills

• Strong analytical/problem solving skills. Ability to solve problems related to computer system software, equipment, and operations.
• Strong working knowledge of and experience in utilizing databases and spreadsheets.
• Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time.
• Ability to work independently with minimal direction.
• Ability to follow complex oral and written instructions.
• Ability to make complex decisions in accordance with departmental policies and procedures.
• Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
• Must possess personal characteristics of flexibility, initiative, and cooperativeness.
• Demonstrated ability to maintain confidentiality of sensitive information.

NOTE: 

• The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can refer to RIT's Vehicle and Driver Safety Procedures

 

Parking and Transportation Services provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT.

Henrietta Campus — 100%

RIT’s Facilities Management Services (FMS) department is looking for a dynamic Senior Parking Services Officer to join the Parking & Transportation Services team.  We value and care about our team members and are committed to your well-being. As part of the team, you are eligible for RIT's comprehensive and competitive benefits program that adds generously to your total compensation. Some of those benefits include medical/dental/vision, sick and vacation time, retirement, financial planning resources, educational benefits for you and your dependents, employee wellness program, and free use of on-site fitness facilities. Additionally, you will be eligible for professional development and cross-training opportunities that support your career growth.

The Parking and Transportation Services (PATS) team provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT. The Senior Parking Services Officer is a self-starter that delivers excellent customer service. Ensures adherence to RIT Parking policies and procedures; functions as a technician for parking technology equipment and software; coordinates the daily tasks performed by Parking Services Officers.