- Junior
- Office in Oak Ridge
This position is on-site based at our Corporate Headquarters in Oak Ridge, TN. The deadline to apply for this opportunity is October 15, 2025.
Job Description: To assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.
Essential Functions & Responsibilities:
- Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
- Answers questions about products and services and processes member transactions with zero errors.
- Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
- Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
- Maintains security and compliance for member confidentiality.
- Interacts with others in a team oriented environment and consistently meets performance expectations.
Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred.
Education: A high school diploma or GED.
Other skills required:
- Must possess excellent written and verbal communication skills.
- Must be detail oriented with strong organizational skills.
- Must possess mathematical ability to preform basic math skills.
- Must have the ability to multi-task.
- Must be able to work well with others.
- Must be proficient with Microsoft 365.
