Spa Manager at Canyon Ranch

Canyon Ranch is the leader in Wellness Guidance. We have been inspiring people in finding their ‘well way of life’ at our world-famous resort destinations since 1979. Now, we are building on this expertise with the introduction of our new Canyon Ranch Club. These Clubs offer our members daily access to the expert coaching and motivation that is unique to the Canyon Ranch experience. The Canyon Ranch Club is an inspiring resource for practicing and evolving our members’ well paths. Our Clubs will extend the Canyon Ranch ecosystem so we can meet our guests where they live with an ongoing social support system, frequent/consistent coaching and guidance, and benchmarking and progress tracking to keep them accountable, even when everyday life gets in the way.

We are proud of our ability to help transform lives. It motivates us. It energizes us. It fulfills us. Do you want to join our curated and personalized wellness community in providing guidance to our members’ everyday wellness practice?

We are now hiring for the Spa Manager at the Canyon Ranch Club in Fort Worth, Texas.

Be part of a team and a culture whose purpose is to make lives happier and healthier.

This position will report to the General Manager.

WHAT YOU’LL DO

• Staff Supervision: Manages, coaches and directs the Assistant Spa Managers including massage, beauty and spa services.
  • Responsible for interview, selection, coaching, development, performance management, termination of Spa Services, Massage, Metaphysical and Beauty Services departments.
  • Sets schedules, manages payroll expense, timecards and time off requests.
  • Prepares and delivers performance evaluations and provides regular coaching.
• Budget Management: Assists with operating budgets for the spa as well as capital budget. Coordinates capital projects in conjunction with the Spa Director.
  • Assists with annual budget process as well as monthly reports.
  • Monitors operating expense and payroll budgets for Spa Services, Massage, Metaphysical and Beauty Services departments.
  • Analyzes financial date, departmental utilization reports and revenue statistics.
  • Manages Spa Services, Massage, Metaphysical and Beauty Services departments with wise budgetary management decisions.
• Planning and Development: Assists with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals.
• Customer Service: Directs all efforts toward guest satisfaction, the achievement and maintenance of Canyon Ranch standards and profit maximization. 
• Communication: Interacts with guests as needed to ensure optimum guest service satisfaction.
  • Analyzes and translates interactions into service and facility improvements.
  • Responds to colleague and guest needs with genuine concern and a sense of urgency. 

WHAT YOU’LL NEED TO BE SUCCESSFUL

• 5+ years of experience required managing a spa or similar luxury property. 
• In depth knowledge of and connection in the Fort Worth luxury market/spa space
• Emotional intelligence and leadership ability to successfully engage and retain staff

WHAT YOU’LL RECEIVE AS A COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment
• 25 Days of personal and holiday time off
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• Supplemental plan offerings, such as Critical illness and Accident plans, and many more

LOCATION: This position will be onsite in Fort Worth, TX

WORK SCHEDULE: Flexibility for weekends, midday and closing hour shifts preferred.

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