Premium Support Manager at U.S. Legal Support

Premium Support Manager

Are you organized, detail-oriented, and customer service-driven? Do you thrive in a fast-paced environment, enjoy problem-solving, and excel at multitasking? If so, U.S. Legal Support is looking for a Premium Support Manager to join our team!

📍 Location: Remote - Florida
🕒 Schedule: (Must work Eastern time zone) Monday – Friday, 8:30 AM – 5:30 PM EST 

What You’ll Do:

Client & Case Management

• Manage resources to specific performance expectations, ensuring an engaged and accountable workforce that delivers a superior client experience.
• Collaborate with supervisors to maintain regular and ongoing communication.
• Respond to urgent client and resource requests outside normal business hours as needed.
• Build and nurture relationships with key service providers.
• Proactively manage jobs in progress, ensuring timely completion and best practices are applied.
• Partner with Sales to ensure client satisfaction.
• Actively demonstrate company values and commitment to service excellence.
• Work closely with Production to manage deliverables such as rough drafts, exhibits, transcripts, and video content.

Case Preparation & Organization

• Gather and review case materials, including notices of deposition, complaints, and captions, to initiate research.
• Develop case-specific “standing orders” for deliverables, including real-time transcripts, rough drafts, exhibits, and video.
• Identify all participating parties in a case and establish communication regarding standing orders.
• Create detailed case memos and enter relevant notes into internal systems.
• Communicate standing orders with all appropriate internal departments.

What You Bring to the Table:

• High school diploma or equivalent required.
• 3-5 years of experience in litigation support or a relevant field.
• Strong problem-solving skills with the ability to work under pressure.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in office technology and case management systems.

Perks & Benefits:

• Remote work with company-provided training and equipment.
• Phone allowance.
• Comprehensive health benefits, including Medical, Dental, and Vision.
• Paid Parental Leave.
• Employee Assistance Program.
• Pet-friendly benefits.
• Fun company activities and a positive team culture.

At U.S. Legal Support, we’re proud to have been recognized with the Happiest Employee Award two years in a row! Find out why at Comparably.

🚨 Please note: This position requires a comprehensive background check, including ten years of verifiable work/education history. All information on your resume must be accurate and verifiable.

Apply today and take the next step in your career with U.S. Legal Support!