Assistant Manager at FAMILY ENTERTAINMENT GROUP LLC

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Assistant Manager supports the General Manager and Assistant General Manager in leading daily operations, supervising staff, and ensuring a high-quality guest experience. This role bridges strategic oversight with hands-on leadership—fostering a safe, customer-focused, and results-driven environment. The Assistant Manager is responsible for supervising shifts, training and developing staff, addressing guest concerns, and contributing to operational excellence, profitability, and compliance.

Key Responsibilities

· Lead, coach, and develop team members to maintain high standards of service, efficiency, and professionalism. Provide regular feedback and support to ensure growth and accountability.

· Supervise shifts by assigning tasks, monitoring performance, and ensuring projects and daily duties are completed on time and to standard.

· Respond to guest concerns and escalations in a timely and professional manner, fostering a welcoming environment and maintaining customer satisfaction.

· Assist in scheduling, labor planning, and budget management to align staffing levels with business needs and financial goals.

· Assist and participate in monthly and quarterly inventories, ordering, receiving and inventory controls to reduce shortages and maximize profits

· Maintain a safe, clean, and compliant workplace by enforcing company policies and ensuring adherence to all health, safety, and regulatory requirements.

· Safeguard company assets through proper cash handling, security awareness, and care of equipment and facility resources.

Requirements

· High school diploma or equivalent required; college or technical degree preferred.

· 2+ years of supervisory or management experience in hospitality, retail, or entertainment.

· Strong leadership, communication, and organizational skills.

· Ability to resolve conflicts, manage priorities, and perform in a fast-paced environment.

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.