Human Resources Assistant, Benefits at Wake Technical Community College, NC

About the Department

This position provides administrative support to the Benefits department and serves as the Timekeeping Administrator. Additionally, it functions as the initial point of contact for visitors to the Human Resources Department, ensuring a professional and welcoming environment. The ideal candidate will possess strong organizational, communication, and customer service skills, and will be capable of managing multiple responsibilities in a fast-paced HR setting.

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Accurately verifies and reconciles time records for all non-exempt regular and full-time temporary employees

*Processes verifications of employment, both written and verbal

*Composes letters to employees and the payroll department regarding garnishments, employment verification, child support and levies

*Processes changes to employee records using HRIS/Colleague

*Generates data and reports from various college systems as requested by the Director or other HR staff

Greets incoming customers and employees and provides prompt, courteous assistance

Answers all incoming calls, determines the purpose of the calls, responds to inquiries, and forward to appropriate personnel as needed

Provides administrative support to the Director of Benefits and the department     

Assist with file maintenance/scanning from hardcopy to electronic

Completes special projects as assigned

Minimum Qualifications

Knowledge, Skills and Abilities:

 Ability to maintain strict confidentiality at all times

Excellent customer service and interpersonal skills

Ability to solve problems

Ability to accurately calculate information such as time worked and wages earned

Proficient skills in MS Office products

Ability to quickly and efficiently learn new software, systems, and processes

Ability to use automated and manual systems to establish, retrieve, verify, research, and/or update information

Ability to operate general office equipment such as computers, printers, fax machine, etc.

Excellent organizational skills

Excellent written and verbal communication skills

Ability to proofread and work with a high degree of accuracy in a fast-paced office environment

Strong time management skills with demonstrated ability to multi-task and set priorities within tight time lines

Ability to take direction from multiple HR team members and prioritize tasks accordingly

 


Knowledge of applicable employment laws


Essential Personnel:
TBD