Sales Support Officer at Flexigroup

We Dream. We Design. We Deliver.

Join hummgroup, one of Australasia’s most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.

What's so exciting about this role?

The Sales Support Team provides 6-day support to our loan and Australian Cards portfolio business, which includes our dealer partner network of over 20,000 dealers.

The Sales Support Officer is responsible for handling inbound enquires from our sales network (internal and external) for day-to day support, product and application enquiries, application troubleshooting, system maintenance and campaign and promotional updates. You would be working on a 6 day roster (8:30am – 5:30pm).

What Does An Average Day Look Like?

No day is average at humm but here’s an idea of what you can expect to do in this role:

• Provide exceptional service (via email and inbound calls) across 6 days to our business partners
• Liaise with our internal partners on all sales support enquiries
• Assist and support our Revenue & Growth sales team
• Set up new businesses in required systems and manage existing database
• Set up and update promotions and campaigns as instructed by the business
• Action password and username re-sets across our systems and multiple products
• Review credit decisions and explanation of any further information required to overturn the outcome

Who will thrive in this role?

The role and the business is suited to someone who is flexible, pro-active, can multi-task and brings a can do attitude. You thrive in a fast-paced environment and are not afraid to challenge the status quo.

We’re also looking for someone who brings:

• Strong customer service skills and customer focussed attitude
• Appreciation of a sales environment and sales process
• Attention to detail
• Sound written and verbal communication skills
• Excellent time management skills
• Proven ability to both operate independently and collaborate with different stakeholders in order to achieve a desired outcome

Working at hummgroup

We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality. 

We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply.  We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.

If this sounds like the opportunity, you have been looking for then apply today!