Associate Director, AI Product (Sydney, Australia) at Singtel: Mobile, Fibre Broadband and TV services provider

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for a visionary Associate Director, AI Product Management to lead AI strategy and delivery across our digital platforms.

This is a 12-month parental leave cover role.

The day to day

As the Associate Director of AI Product, you will lead AI innovation efforts at Optus. Your duties will encompass:

• Driving the AI strategy and product development for AI products, ensuring alignment with Optus Customer Service.
• Leading multiple squads to develop brand new, enterprise-grade AI products.
• Owning and prioritizing AI features and solutions to deliver customer value.
• Providing quarterly business reviews of the AI portfolio and delivering committed value.
• Driving thought leadership and developing AI experiences for Optus customers across all products.
• Working with specialized AI partners to leverage capability and capacity to innovate.
• Influencing and driving collaboration across various functions to promote an AI-first ethos.

Why you are the perfect fit for the role of Associate Director, AI Product

We are looking for an exceptionally driven and experienced leader who has:

• Ideally proven product management experience in AI technology, with a focus on delivering commercial outcomes.
• Strong problem-solving abilities and critical thinking skills to navigate complex internal systems and processes.
• A passion for customer experience and a dedication to responsible AI.
• Strong passion to learn about, and try new AI technologies.

• Capability to effectively apply tactics that result in significant improvements in customer outcomes.
• Strong interpersonal skills and people management experience, empowering and collaborating with teams.
• A continuous improvement approach and the ability to adapt to change in a dynamic environment.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.