Consumer Lending Manager at Zego

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards . Now, we are excited to enter the lending market, expanding our mission to empower drivers with smarter financial solutions. And we’re only just getting started.

Purpose of the Role

As we set our eyes on Lending, we are looking for a highly motivated Lending and Collections Manager to establish and lead Zego’s new credit function. This is a unique opportunity to design and implement our credit team from the ground up, enabling growth while managing risk across our lending and premium financing operations. You’ll work closely with Finance, Risk, Product, and Operations teams to build scalable processes, policies, and systems that ensure sustainable credit performance. You’ll lead and inspire a high-performing team that thrives under pressure in a fast-paced credit and lending environment.

What you’ll be working on

Credit Function Setup & Risk Management

• Together with our wider Zego teams, design and implement Zego’s credit framework, including policies, procedures, and governance.
• Develop credit approval, monitoring, and collections processes aligned with regulatory standards.
• Define credit risk appetite and implement metrics, reporting, and early-warning systems.
• Partner with Data/Analytics teams to build credit scoring models and decisioning frameworks.

Operational Excellence & Strategic Leadership

• Establish workflows for financing, installment plans, and any lending-related products.
• Oversee third-party providers or partners in credit operations.
• Work with senior leadership to shape Zego’s credit strategy and ensure alignment with company growth objectives.
• Provide input on product design to ensure lending and financing offerings are commercially viable and low-risk.

Team Building

• Build and lead a high-performing credit and collections team, setting clear goals, KPIs, and accountability frameworks.
• Foster a culture of ownership, collaboration, and continuous learning within the credit function.

What you’ll need to be successful

• You’ll come from credit risk management, lending, or financial services roles.
• You’ll have a background in setting up or scaling a credit and function, ideally within consumer lending.
• Able to balance risk management with commercial growth opportunities.
• You’ll demonstrate strong knowledge of credit risk frameworks, regulatory requirements, and best practices.
• You’ll be an inspirational people manager and a strong stakeholder to the business.
• Professional courses like CICM or proven credit experience are valued.
• Compliance training (KYC, AML, GDPR, treating customers fairly).

What’s it like to work at Zego

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid!

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London or Halifax office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on [email protected]