Senior Business Analyst at City of Durango, CO
City of Durango, CO · Durango, United States Of America · Onsite
- Professional
- Office in Durango
About the Department
The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here.
At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the
As a member of our team, your work will be meaningful because:
Your ideas help shape citywide improvements. The work you do ties directly into measurable goals. You'll be part of a system that values collaboration, innovation, and results.
Position Duties
Partner with departments and system users to understand business needs, define requirements, and identify ways to improve or streamline processes within the City’s Electronic Resources Planning (ERP) and related systems. Lead or support projects to design, develop, and implement new ERP features, integrations, and enhancements to improve efficiency and information flow. Evaluate system performance and recommend updates, upgrades, or replacements to optimize operations and meet organizational goals. Configure, maintain, and monitor ERP applications and related systems to ensure security, functionality, and compliance with established standards. Coordinate with vendors, IT staff, and other stakeholders on system upgrades, troubleshooting, and technical support. Create and update documentation, training materials, and user guides; deliver training and support to employees using ERP and related applications. Prepare and present reports and recommendations that help guide system improvements, budget planning, and technology investments. Stay current on ERP trends, software developments, and best practices to help the City make informed decisions about future technology solutions. Support change management efforts by communicating system updates and helping users adapt to new processes and tools.
Minimum Qualifications
A bachelor's degree in business administration, computer science, finance, information systems, or a related field. Work experience may be substituted for the degree. Three to five years of related professional experience. Certified Business Analyst Professional (CBAP) certification (preferred).
Understand how business processes, data, and technology work together, and can turn complex needs into practical system solutions. Bring experience leading or supporting projects that improve or integrate software systems and databases. Use strong analytical and problem-solving skills to identify issues and recommend data-driven solutions. Communicate clearly and build strong relationships with colleagues, users, and vendors. Adapt to change with flexibility and focus, helping departments make the most of their technology tools.
Other Qualifications
Comprehensive medical, dental, and vision insurance. Ample personal time off (PTO) and 11 paid holidays. Flexible scheduling and work-life balance. 401(a) retirement plan and optional deferred compensation plan. Basic life insurance and accidental death & dismemberment (AD&D) coverage. Long-term disability coverage. Paid Family and Medical Leave (FMLA). Access to Employee Assistance Program (EAP). Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. Free transit pass and family member discounts. Reimbursement for job-related classes to foster continuous learning. Sixteen hours of volunteer time off per year to support local non-profit organizations.
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