Customer Service Specialist at Hustle Notice Biz
Hustle Notice Biz · Cleveland, United States Of America · Onsite
- Professional
- Office in Cleveland
Job Title: Customer Service Specialist
Location: Cleveland, OH
Company: Unilux Brand
Job Description:
Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our customers, helping to resolve inquiries and provide information about our products and services. Your passion for customer satisfaction will be key in fostering positive relationships with our clientele, ensuring their needs are met swiftly and effectively.
Key Responsibilities
- Answer customer inquiries via phone, email, and chat in a timely and professional manner.
- Process transactions, orders, and returns efficiently while ensuring accuracy.
- Provide product information and technical support to customers as needed.
- Manage and resolve customer complaints, ensuring a positive experience for each customer.
- Document customer interactions and maintain updated records in our database.
- Collect and analyze customer feedback to identify trends and suggest improvements.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education in a relevant field is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in using customer service software and tools.
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
