MANAGER, TCHP PRACTICE at The Christ Hospital
The Christ Hospital · Columbus, United States Of America · Onsite
- Professional
- Office in Columbus
The primary responsibilities of the TCHP Practice Manager is to direct the business, technical and clinical support activities of all assigned electrophysiology practices. This individual will work in collaboration with the Physician Medical Directors/Providers and Director of Operations overseeing all administrative functions including operations, marketing, facilities, revenue cycle, human resources and regulatory compliance. This individual will be responsible for leveraging operational efficiency, leading improvement initiatives, and ensuring alignment of the individual practices supporting organizational initiatives. EP management experience is preferred.
Responsibilities
| Operations |
Ensures high accountability for operations up to 3 or more physician ambulatory practices. Acts as a resource to billing providers, operations director and suport staff, for all daily operational needs. Focused on quality and efficiency of the pratices within oversight to ensure patient satisfaction and patient access. Oversees and leads performance improvement initiatives. Ensures routine facility/equipment maintenance is performed, problems corrected and systems in place to ensure a safe and comfortable environment is maintained for patients and faculty. Supports and takes the lead with any new physician practice transitions or acquisitions. Continually assess integration activities to ensure newly acquired entities have necessary resources and support services required for maxium operational efficiences.
| Staff Supervision |
Responsible for managing staff within physician practices, including efforts around recruitment, orientation, retention and termination. Responsible for managing staff mix, deployment and forecasting of staff to meet patient needs. Leads performance management efforts for each practice, including performance appraisal and evaluation season. Ensure staff competency through training and maintaining continuing education requirements. Typically responsible for 21 or more direct reports.
| Administration |
Participates in organization-wide committees to establish and/or improve customer service and administrative plans and policies. Assists and develops with operational Directors the capital and operating budget needs with budget expenditures. Monitors and analyzes fiscal areas (e.g. distribution, payors, aging and production) for up to 3 or more cost centers. Reviews patient satisfaction surveys and ambulatory scorecard and implements improvement initiatives as needed. Ensures quality assurance standards are met for patients. Patient volume is generally 10,000+ patient visits. Works closely and interfaces with 15+ Providers to support in quality patient care for all practices.
| Compliance |
Ensures compliance with state, federal and regulatory agency requirements for facilities, clinical care and staff. When appropriate, works with the Medical Directors/Providers to develop and implement new clinic specific policies and procedures. Ensures accreditations are maintained as necessary. Comply with research and sponsorship rules and regulations for research conducted in practices
Qualifications
EDUCATION: Bachelor’s Degree required
YEARS OF EXPERIENCE: 5-7 years of progressive healthcare management experience required, preferably in an ambulatory environment with physician interaction.
REQUIRED SKILLS AND KNOWLEDGE:
- Knowledge of federal and state regulations impacting healthcare delivery
- Exhibits strong, collaborative leadership qualities.
- Outstanding internal and external communication skills, with a demonstrated ability to connect with people.
- Strong organizational skills with the ability to prioritize and deliver on key initiatives.
- Demonstrated commitment to the highest standards of performance within time and budget constraints.
- High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.
- Unquestionable integrity and business ethics.
- Lead and project manage institutional projects across Division and/or ambulatory services.
- Must have performance improvement experience in Lean, Six Sigma, PDSA or other training.
- Ability to work independently.
